by Jonathan/Sales and Khan/ Finance from Monroe NC
September 5, 2018
Best service I have ever received friendly staff from the manager to the salesman to the finance department. Quick and easy process, very knowledgeable and honest. I would recommend anyone looking for a new/used vehicle to go to Nissan of MONROE
My rating comes from Awesome customer service from the time I pulled in the service area until leaving very helpful and listen to my concerns . Very polite and courteous. It's not just about the salesman without superb customer service in your service department you would not have a repeat buyer .
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Excellent staff, from the salesman, sales manager, finance, and the people that greet you at the door. Tom Boyer (sales manager) and Greg Davis were both instrumental in helping me secure the best price point for my 2019 Jeep Wrangler Sahara purchase. They also provided me with consistent updating on the build and shipping of the new vehicle. John Cauble and Scott Spainhour were excellent in obtaining financing for me at my preferred source and they matched warranty quotes on my extended warranty. The entire team worked in harmony together to assist one another as I progressed through this process. Everyone was energetic and professional the entire time. What a great team Hendrick has ! Thank you !!! I have to note this about FCA...I am very impressed with the engineering, the assemble, fir and function of my new Jeep....it's truly an exceptional vehicle....the people at the factory KNOW how to put love and care in their build quality !!!
I had brought my used Jeep about 2 weeks prior. I later found out something was leaking in my passenger floor. I called and they told me to come right in... not only did they fix my issue (sills were leaking) but they put me in a rental, kept in touch, and were extremely helpful throughout the entire process. That???s just the service team. I also had some amazing people who helped with my car buying experience. They were all very patient with me and answered the many questions I asked over and over
I have never felt so comfortable buying a car. Scotty was so helpful and I ended up leaving with a 2018 Sentra. He explained everything to me that was happening step by step. He never left me hanging. I really felt like a very important customer. Keep up the good work Scotty!
The process was so smooth. I worked directly with Perry and Mike and they made sure I was leaving happy and with a car! I was so pleased with the hospitality and the hard work they put into getting me the payment and rate I went there for! Would definitely go back when I need another one.
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