Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
I took my truck in for first oil change. Supposedly I got a full multi-point inspection. When I drove off the dealer the sound coming from the muffler was different than when I took it in. I immediately found a parking lot and pulled in to it. After checking the muffler and not finding anything I open the engine hood. I immediately saw that whoever took the air filter assembly apart to check the filter could not put it back together. It was totally not right. I put it back together as it properly goes. If something so simple was not done right I wonder what happens when one needs major service done. It’s kind of hard for me to recommend service here after such a minor thing was messed up!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Dean Francis and the finance staff were very helpful. They were great about financing with whichever bank you want to work with. I received a fair deal for my trade and the price was right on the used vehicle that I purchased. I had one trade offer for my vehicle elsewhere that was higher,but the Helfman offer was the same as two others for my trade. Even so, the deal at Helfman was better. There are too many factors to list and they did NOT try to sell me anything I did not need. As a bonus, Unlike some dealers, my used vehicle at Helfman actually had floor mats and BOTH keys to the car. They have a big selection of sports cars and I am very happy with my experience. Thank you!
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
My daughter bought a 2015 Kia Soul today from
Jeff Wiemann at Carmax Cy Fair. 15 minutes into our visit she realized Jeff had been her salesman back in 2013 when she purchased her 'first' car! He's a great salesman- I have always given 5 star reviews to carmax- but Jeff deserves a huge 5 star review too!
I gave a lot of "averages", but expected a lot more from Volvo. When the sticker price is $63k. These folks can't hold a candle to a luxury dealership. I wrote a super lengthy review to Volvo. I purchased a new 2016 VW from them, vowing never to darken their doors again, but.....got sucked in to a 22% off MSRP deal that I couldn't pass up on a 2017 S90 loaner. In both instances the sales people were great. In both instances it went downhill from there; delivery, make ready, promises made, promises broken over and over. If you have to buy from them, ask for Reid on the VW side, and Chris on the Volvo side, but be prepared for subpar service after the sale.
f you're in the market for a car, this is the best place to buy from. Valerie Williams was so helpful. Her customer service is excellent. I'm telling all of my friends and family to see her. thank you again.
Gracias al sr Luis bennasar por su servicio, me explico todo perfectamente, recomendado 100%. estare de vuelta dentro de pronto, me ayudaron bastante, el servicio fue excelente
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