This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
by clancy-edwards, charlotte 453 from DealerRater.com
December 4, 2018
Service at North Olmsted Nissan is and has always been very positive. They don???t try to sell you unnecessary service. They are always very helpful to my whole family. They are trustworthy and professional. Appreciate all the members from sales to sevices and all the working parts in between. Thanks!
Our salesman, Steve Samenuk, was courteous, knowledgeable and friendly. He didn't pressure my daughter-in-law or me into buying or leasing and he provided us with or he got answers for all of the questions that we asked. He seemed to be genuinely interested in getting us the best deal that we were eligible for. Likewise, Sales Manager Lane Arndt readily provided his personal assistance whenever we requested. This was extremely important in the process of meeting our needs and finalizing our deal. Other staff personnel were also friendly and helpful and this contributed to a stressless environment. Lastly, it should be noted that Finance Manager Justin Sandahl was also professional and efficient in completing the required legal paperwork of the deal. Thanks to all of these Nissan of North Olmsted employees from the two of us for such a very positive experience!
Greeted by Felix outside of dealership which was a nice first impression in regards to customer service. Friendly and good at building rapport with client. Knowledge of the car could have been better. Car sold itself more less. Went back and forth with price to make sure we paid what we felt was the right price and we felt good about it but did feel undervalued as a customer when the GM came over to immediately suggest ???something that was within our budget???. It wasn???t by any means outside of our budget but the fact that the price they started off with was wrong from the price online is what bothered me when it came to negotiating. Thumbs up for Felix getting us a price we could agree upon and better yet the dream car my fiance has always wanted. I would also like to thank Guy Ghrist on his service as he made us feel great about our purchase and even better hooked us up with the right warranties down the road. Very professional and knowledgeable in his field. Overall good experience and would do business or purchase another car from Ken Ganley Nissan again!
C.J Gran is a great salesman. Very knowledgeable about his cars. Was not pushy just supportive. Found me the right car for me. I will definitely be going back to him for my wife's next car. Everyone there was very friendly. Best buying experience I've had in a long time.
Dave Seymour helped us purchase a used car for our son and he was great to work with! He was very patient, especially since we test drove 4 different cars. He made us feel he was trying to find what we were looking for. There was never any pressure to buy. We were also there well past closing and the whole team at the dealership were extremely nice. We would definitely go back to Dave and Marhofer Nissan in the future.
I didn't even buy a car from motorcars but that didn't stop Paul from providing me with top notch service. I've been to other places and they're the pits compared to motorcars. He really took the time needed and you know what else? I'll only go there for service now!
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