We went in looking for a vehicle for myself and my soon to be wife. We were greeted by Tyler. He told him that we had a very strict Budget, he understood our budget and actually cared, unlike other dealers we visted. Tyler helped us select the right vehicle for us, and went the extra length for us. He is a really great salesman and is not like all other salesman. If your looking for a new or used car ask for Tyler, he will treat you right, and actually help you make the right decision.
This dealership is wonderful. The employees were friendly, helpful, without any high pressure sale's tactics. They kept a car for me without a deposit. Their prices were excellent and no outrageous dealer fees. This dealership's customer service is exceptional. Thank you!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
My brakes gave out on my 16-year-old Forester as I was leaving town and heading home--I was in Pittsburgh visiting my mother. I had been toying with the idea of buying a new Subaru, and the repair bill was what tipped me to making the purchase. At first no one would pay attention to me when I went down to the showroom, so I was watching TV and planning my car future when Greg Johnston came into the room to deliver keys to a new buyer and I engaged him in conversation. He was friendly and offered to help me then and there--even though it was near closing. I never felt rushed and he took the time to explain everything to me about the different models of Crosstrek. I came back Saturday morning and drove a new car home. I love it. Greg made the experience stress free. He had a sense of humor (even when I sort of gave him a hard time). Everything about the car was explained to me and I am planning on going back for a refresher course this week. Going from a 16 year old car to a brand new one is like going from a model T to a spaceship--and I'm no spring chicken! All salespeople should be as attentive and easy-going as Greg. I hope he's there in 16 years when I may be in the market for a new car. Until then, I can only refer my friends and family to him.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I saw a minivan they had on cars.com and emailed them to get information about it. They replied about a day later and gave me the information I needed.
I did find a similar minivan at lower price and decided on the other one.
I did not purchase from them or even got a chance to go and see their store, but the email reply was within an acceptable time frame and did give me the info I needed.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.