My overall experience with this dealership and sales associates were very pleasant and sufficient. I was able to take my time in selecting my vehicle and was given accurate pricing info as I had already did my research for the car I was interested in. I wasn't pushed into a car I didn't want or desire after I decline to purchase the original car I went to the dealership to test drive. The associate took the time to look through the online lists of cars within a 150 miles of his dealership and after locating a car that I liked he was able to have the car transferred in from another state free of charge. I was called when the car arrived and made an appointment to check it out and I made a purchase.
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
They contacted me promptly and answered all my questions. The Nissan was a great deal. Easy transaction. Would buy another car from them. Blake was great to deal with.
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