Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Definitely the best experience I???ve had buying a car from a dealer. I found my truck online and went in the next day to check it out. Jordan greeted us as soon as we arrived and was very friendly and professional. They were not pushy and ensured that we got the payments we were comfortable with. Will definitely check them out again during our next car search.
Although I was satisfied with the work done on my vehicle I was disappointed with my interaction with the service staff. Initially Carlos was very positive but things went forward not so much. I have concerns regarding communication between the staff members. When I am quoted one price and upon check out I am told something else, then when I think that the situation is corrected and try to checkout a second time the amount is still not what I was originally quoted. As a customer I should not have to work to get a price honored that I was originally promised. Regardless of the lack of communication between the staff members. I understand that we were customers that were acquired by your purchase of Perry Buick but to be honest this experience was NOT a very good first impression. Hopefully you will do better moving forward. Otherwise I???m going to have to find somewhere else to take my business.
Great experience with Keith and him team. They went out of their way to put me in the truck that I wanted....and I am picky. Keith worked on days off and delivered the truck to my house! They really made it a walk in the park!
Jean is wonderful! I had a great experience & would refer him to anybody! Car buying as we all know can be stressful but he was able to make the process so much easier. I got the car I wanted and I love it!!!
Great service much I appreciate it from.Mike Pulle
by CelenaT from Virginia Beach, VA
June 10, 2018
I was stranded out of town after taking a 10-hour trip and need service for my Nissan Altima. I called back to banister Nissan where I had purchased my vehicle for guidance about getting assistance. They assured me that I could use my national factory warranty at any dealership in the country. So I took my vehicle to a nearby Nissan dealership in Louisville Kentucky. Once the vehicle was fixed I still needed assistance getting my car back to Virginia where I live as I was not able to make the 10-hour trip there and 10-hour trip back. Again I called the dealership and was assisted by Mike pulley and Brian Doctor who advised that I could get my car shipped back to me. I really appreciate it this since the dealership in Kentucky kept telling me that this was impossible and that I would have to make the trip myself to retrieve the car. Mike and Brian also help guide me in the process of getting the rental car that I needed covered without having to pay for it myself. Excellent customer service!!
I purchased a vehicle and was assisted by Tim Jones. The customer service was the best ever. Tim thoroughly explained everything from the purchase to how everything worked in the vehicle. I was nervous but he instantly assured me that everything would be fine (everything was great) I would also like to thank Tonya Ervin for her assistance and kindness. Both of you are definitely the BEST ever. Thank you.
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