Really friendly experienced staff with a great attitude.Caring people.Concerned for the customer.The service is excellent, you always know what you are paying for, would highly recommend to others.More than happy to continue servicing and/ or repairing current and future VW vehicles
by clancy-edwards, charlotte 453 from DealerRater.com
December 2, 2018
Service at North Olmsted Nissan is and has always been very positive. They don???t try to sell you unnecessary service. They are always very helpful to my whole family. They are trustworthy and professional. Appreciate all the members from sales to sevices and all the working parts in between. Thanks!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have gotten multiple oil changes here, spark plugs, brakes & pads, and transmission fluid over the years. Bill the service manager always helps me out and answers all my questions. These guys do amazing work, always have service specials going on, and always go the extra mile (Noticed they put some touch up paint inside the door on a spot that was an eye sore before)! At my previous job they would pick my car up and have it dropped back off before my shift ended, can’t say enough good things about Streetsboro VW!
C.J Gran is a great salesman. Very knowledgeable about his cars. Was not pushy just supportive. Found me the right car for me. I will definitely be going back to him for my wife's next car. Everyone there was very friendly. Best buying experience I've had in a long time.
Dave Seymour helped us purchase a used car for our son and he was great to work with! He was very patient, especially since we test drove 4 different cars. He made us feel he was trying to find what we were looking for. There was never any pressure to buy. We were also there well past closing and the whole team at the dealership were extremely nice. We would definitely go back to Dave and Marhofer Nissan in the future.
Worth the 240 mile drive to by my new/used car! :)
by David from Grand Blanc, MI
December 5, 2017
Purchased a 2014 VW Jetta from Ron Marhofer Nissan on 12/17/2017. Their pricing was exceptionally competitive, so I took a chance to drive 240 miles down from Michigan to consider a purchase.
It was worth it: Front to back, sales to service, this dealership is a "class-act". Everyone was kind, receptive & responsive to my needs and questions. Never once did I feel pressured to purchase a car; nor did I sense any used-car dealership "shadiness" from anyone. Customer-first mindset with great staff from my first call.
I would highly recommend this dealership to anyone considering a purchase on a new or used car.
Great overall experience. My only complaint is that two days later my car needed a part (an upgrade) and the part is not in stock anywhere in the USA....it's on back-order. Sure would have been nice if they had told me this!
Greeted by Felix outside of dealership which was a nice first impression in regards to customer service. Friendly and good at building rapport with client. Knowledge of the car could have been better. Car sold itself more less. Went back and forth with price to make sure we paid what we felt was the right price and we felt good about it but did feel undervalued as a customer when the GM came over to immediately suggest ???something that was within our budget???. It wasn???t by any means outside of our budget but the fact that the price they started off with was wrong from the price online is what bothered me when it came to negotiating. Thumbs up for Felix getting us a price we could agree upon and better yet the dream car my fiance has always wanted. I would also like to thank Guy Ghrist on his service as he made us feel great about our purchase and even better hooked us up with the right warranties down the road. Very professional and knowledgeable in his field. Overall good experience and would do business or purchase another car from Ken Ganley Nissan again!
Great experience at Mentor Nissan. Great salesman and staff. Terri Salvatore was especially helpful and went above and beyond. She took extra time to find me a great rate and for that I am grateful. Thank you so much.
Paul vaccariello made are car buying experience wonderful. We couldn’t be happier with our vehicle. We searched for a specific vehicle through cars.com kind of as a last resort but happy we did. The car was as described in the ad. No bait and switch here the vehicle was cleaner than expected. Overall I would highly recommend Paul and his team at Nissan of Mentor.
We needed a car for our daughter, and Rod Trask and Andrew Chinchar, of Mentor Nissan, went above and beyond the call of duty to provide an unparalleled service. I asked them to find a Juke for me, and within a few hours Rod called and said that he had found a car from another dealer. It was waiting for me the next morning to test drive. I was impressed at the dedication to customer service that both Rod and Andrew possessed. We bought the car within 48 hours, and the paperwork was an extremely smooth process. There's plenty of dealers out there...but if you want a pleasant experience from inquiry to sales to service ....make sure that you give Mentor Nissan a chance...you won't be disappointed.
This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
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