I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
$100 FOR A DIAGNOSTICS FEE WHEN I HAVE THE SERVICE PACKAGE. MY AIR CONDITIONING QUIT WORKING AND I WAS TOLD IF THEY CANT FIND ANYTHING I WOULDNT HAVE TO PAY THE DIAGNOSTICS FEE. GUESS WHAT???? THEY DIDNT FIND ANYTHING AND I STILL HAD TO PAY. THE WARRANTY THEY TELL YOU COVERS FRONT TO BACK BS...I DONT FEEL THE CUSTOMER SERVCIES I WAS GIVEN WAS EXCEPTIONAL, WORLD GLASS, GOOD, GREAT, NOPE IT WAS OKAY....IF THAT. LEFT THERE WITH A BATTERY THINKING MAYBE THE DIAGNOSTICS FEE WILL GO TOWARDS THE LABOR SINCE SOMEHOW THEY FOUND OUT WHILE TESTING THE AIR CONDITIONING OR LOOKING AT BACK DOOR THAT I NEEDED A BATTERY. NOPE NO DISCOUNT THERE. STILL $99 DOLLARS. IM NOT A HAPPY CAMPER.
Purchase was very good. Had to add some things that were not on the truck. We were able to get things right Still have to take it back for the extra additions. The titan is a great truck this is the first one this size had a 2015 frontier
On my visit today for a routine oil change I met a wonderful sales consultant today by the name of L.A. Warren! As I was waiting for my car to be serviced, he was the most helpful with educated me on the process of buying a new car , and not once did he ask if I wanted to do a trade-in! Which was great because I’m not ready to purchase at this time; however I may consider after speaking with Mr Warren! I mostly appreciate his knowledge of the cars, body styles, and process of buying and owning a new car! I thank him for his excellent customer service he exceeded my expectations, and I hope to do business with him in the near future! Thank you L. A. Warren!
Robert service department was great he also exceeded my expectations my wait was less than 45mins!! Thank you Clay Cooley!!!
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