Help, in an unexpected time of need
December 3, 2018
We were recently on a road trip from Milwaukee to Viroqua, WI on a very hot day Saturday morning while passing through the South Madison, WI area noticed a considerable volume of what appeared to be water entering the passenger footwell everytime we made a left turn. Just a couple minutes later we fortunately noticed a Rosen Nissan dealership along the freeway so decided to stop. We were pleased to see that the service department had Saturday hours and were greeted by the service writer, Bill, who listened to our problem and engaged a technician, Mike, who then proceeded to diagnose the problem. This was made a little more challenging given that our car is a 1991 Nissan 300ZX which at the time was 27 yrs. old. The source of the problem was determined to be a plugged A/C condensate drain and they had us back on our way in less than 30 min. Can???t thank them both enough for not only quickly fixing the problem, but also their friendly, professional and generous personalities and nature. Not to mention we live in Milwaukee (90mi East) so the opportunity to earn our regular business at their Madison location logistically is unlikely. The dealership is lucky to have and smart to have them both on staff. Rosen, along with Nissan should be proud to have them both representing their brands. Thanks Again Bill & Mike!