Everything regarding the sale was great except for the financial documents which took over three hours to sign a contract. Javier called a number of times for IT to get the system going. Both Eric n Javier provided excellent service
Same as usual. Had minor issue with my car (TPMS sensor stopped working), and Sutherlin Nissan took care of it right away. Service staff and service manager were professional, yet always friendly. They let me know when the part came in and had me come to the shop right away. Replaced it (in timely manner) and all is well. Thanks again.
I was not greeted as I entered the office. No one looked up from their computers. I finally made eye contact. After that, I was immediately served. Waiting Room was pleasant. However, the music selection was very annoying....combination of rap and rock. With the television on and trying to read...it just provided noise! I waited two hours... Which I thought was very reasonable. When my car was done??? Check out was easy and efficient. In fact, the clerk used my points to lower my bill which I appreciated. The same person who helped me in the lobby escorted me to my car. She was attentive and kind. I don't know her name but she had long hair braids and sat directly across from the entrance door in the service department.
This is wonderful place to get your next vehicle. I have been a customer of Sutherlin Nissan for several years and they have always taken care of my family and me. The dealers are the best in the business! They take their time and try to make the best deal for you and your family.
Very experienced and knowledgeable , mr. Perez was very interested in making my decision for my new car. From when I walked in and met mr. Perez to the the end after purchasing my car, he was there to help me.
I was extremely pleased with the the level of service that I received from Napleton Nissan. I visited other dealerships but felt like I was just another sell to them. The employees at Napleton made me feel welcome from the beginning to end. I will definitely continue to do business with Napleton Nissan. Steve Cobb, Frank Kemp, Mallike Caesar and Michelle I say Thank You once again for the wonderful experience.
My name is Alessia Rodriguez and I went there today 11/29/2014 (after nissan delray, which the sucked and carmax this was my last choice and hope)...I had a big and complicated situation.....I wanted to get out of the lease to buy something else( was 6.000 dollars upside down,over mileage and 1 year left on the lease at 580 monthly payment) and wanted .to get something with lower payments.I mean they made magic...and when I mean they I mean 1) CHARLIE-FINANCE MANAGER 2) STEVE-SALES MANAGER 3) BILL-SALES MANAGER 4) VINCE -SALES MAN they were all very very very helpful...after hours I got a great deal and couldn't ask for more..they were nice, helpful, patient, sweet and took great care of my situation. I would definitely recommend this to anyone I know!!! THE ARE THE BEST!!!!!! vince gav m a grat idea...bill was making the transaction, steve also came up with a great solution and Charlie gave me the magical numbers (monthly payments))) I left hugging everybody and celebrated!!!!!THANK YOU AGAIN! WHEN U GO IN ASK FOR STEVE!!!
I purchased a new Platinum Murano and because the car came from Orlando there were 4 things missing that had been promised to me, both Mr.Robles and Mr.Arruda couldn't have been more accommodating and helpful in giving me the extras that had been promised..ie the retractable cargo cover,eluminated kick plates, Impact sensor and the chrome bumper strip.All of the above were installed and in a very timely manner. An excellent,experience!! I This was my 6th Nissan purchase trading in my Nissan Murano convertible which I loved but wanted all the new led lights and safety options available.
Everyone was very polite and punctual. When I came in I was created with a smile and checked in fairly quickly. While I was there I didn't counter hearing a fellow employee screaming and cursing which was tended to fairly quickly. My service was completed an a timely manner I was very impressed how fast things got done I was very happy with the finished product
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