The Nissan team was outstanding. They answered every question I had. They worked with me though out the whole processes. As a first time new car buyer it was scary but they made you feel comfortable!! David (sales) and the GM and Adam of the finance dept. All did a fantastic job thank you guys so much.
Took a little long to buy the vehicle. Jim was very nice and funny. Trevor was respectful and very polite. They made the process very easy for me and my wife. Thinking about going back for a vehicle for my niece. Ask for Trevor or Jim Wheeler(there are two jim's there).
When me and my wife entered martin nissan , you can feel that this dealership is different from the others they treat you not as a customer but as part of there family no pressure selling at all , then enters the most amazing man Mr.Tom Pazienza a great sales executive with the heart for the customer because he cares and listen to what the customer wants thats why , I didnt hesitate to get my dream car the 2018 Nissan Maxima SL . and you can see this guy has everything a customer want service with the heart . So if you visit Martin Nissan Look for Mr. Tom Pazienza , because you I and my wife can guarantee that you gonna be one very sattisfied customer 10 . And special thanks to there finance guy fred very nice and excellent in explaining all the details of the contract to us. jack and marichu
After talking with Tom over the phone giving me a deal on Nissan Pathfinder I made the drive down and I’m so glad I did. When I arrived I met with Tom who than handed me off to his colleague Jonathan. These two are the best gentleman I have ever worked with when buying a car as they made the entire process go so smoothly. These guys are true to their word and I highly recommend anyone looking for a new car to come see them. Thanks again Jonathan and Tom.
I was help by Mike, he was very professional and helpful, he makes me feel that I was in a good hands ( Not like the other company) and like a good neighbor he was there for me. I appreciated what Mike did for me to fix the problem on my car. Thank you so much Mike!
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
I was not expecting to leave with a 2019 but I did! I came in with an loan that was upside down the whole time. But Maria came and scooped from the lot in the front although I was hesitant, she was a breath of fresh air as a sales person. I came expecting a 2017 or 2018 and left with a fresh toy out of the box. Thank you Maria!
If you truly thothought you had no chance then Her
by Darryl Herring from CALUMET CITY
November 19, 2016
These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile
Excellent car buying experience at Crystal Lake Hertz car sales! Marty and colleagues are sincere and helpful. I didn't feel that I had to watch out for hidden tricks and tactics. Overall it was a very nice car buying experience. Definitely recommend to anybody who is looking for gently-used good-quality car.
My salesman was very helpful. He put himself out to get me the best deal he could possibly give to me. Even after the purchase he followed up to make sure I was satisfied with my purchase. When I came back 6 months later to get an oil change the service people took good care of me and my car. Thank you Sergae and Chai.
I was looking for a Mercedes diesel suv and found it at car castle. They have an impressive inventory of high end vehicles! Tony and Omar were knowledgeable of my vehicle, it???s history and their inventory. This isn???t a big operation so I would advise that you schedule an appointment or you may be waiting. Overall I am satisfied with their performance and LOVE my Mercedes!
Each personI worked with took their time to explain everything in detail and answered my questions. They were all very helpful, and the salesman worked with me to make sure I got exactly what I wanted & needed.
We were in the market for the just released Nissan Leaf 2019. We aren't frequent buyers and are specific about what we want. Xochilt ("Sochi") worked with us over a few weeks to get us exactly what we wanted. She's was very polite and accomodating (especially with our 6 and 8 year old boys) through the whole process.
We've also had service done here on our older Versa and it's among the most organized and customer service oriented service stations I've ever used.
Definitely recommend this dealer and Xochilt.
oil change was done while we waited......thought we were going to have to drop it off and come back which would have been another trip from Streamwood
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