This was my second purchase here and it was the best experience i have ever had by a new car of any other dealer. Craig was our salesman and he made the process a breeze could not ask for better service. Will be back the next time i purchase a vehicle.
Jan Vanveen did a great job in the service department! Jan was very professional and communicative while my car was in the shop. I have dealt with the other Nissan service departments/dealerships on the St. Louis side and this dealership is well worth the short drive to Illinois.
Trying too hard to prove they 'aren't like others'
by InquiringVanBuyer from O Fallon, IL
September 28, 2018
Our salesman was knowledgeable and the facility was nice. He did a great job of juggling two customers during most of our interaction.
My initial reaction though, was that this may be the most 'car-salesy' dealerships I have ever had a first hand experience with. We visited on a Friday evening with plenty of traffic on the lot and in the showroom.
I can't remember how many times I was told that they aren't like other dealers and of their transparency - I'm not sure if they were trying to convince me or themselves.
We set the expectation that we were just there to look at a couple of vehicles on their lot and were not at the buying stage. I never felt pressure to buy and they did provide all of the standard information and paperwork you would expect. All of that being said, I still had to ask for my car keys, which they had from the trade-in evaluation, three times on our way out the door.
For people that do buy from this dealership, be prepared to play the game. The number of times the salesmen leave the table to check in with the sales manager was outstanding to watch.
The car buying (or leasing) process is never something to look forward to, but Todd made it easy and painless. I knew what i wanted and needed and Todd made it happen in less than 20 minutes!! When i need another vehicle...I???ll be calling Todd again.
Thank you to Matt Gonzalez for his patience during my lease trade in process. Matt spent a great deal of time on this deal to get me THE best deal. He was very thorough and took his time going through the cars manual with me. Matt is best at what he does and I recommend purchasing a vehicle from him! Thank you Matt Gonzalez!
I had leased a car from the dealership and now it was time to turn it in, the salesman Chris made this a easy process. He worked several different vehicles for me and I drove them. Finally came to a vehicle I loved and so far it???s been great. He had no problem spending time with me.
I worked with Matt Gonzalez from Bommarito Nissan when purchasing my new vehicle. I had a very pleasant experience! I thought it would take all day to pick it out, secure financing and then purchase my new vehicle but Matt was very knowledgeable and it took only a short time and then I was driving away in my new vehicle. I highly recommend Bommarito Nissan and Matt Gonzalez for all your vehicle needs!
Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan
Great experience . First time buying a car I could say that.
by 1 Man Amazed from DealerRater.com
November 29, 2018
The service and attention to my needs were way above and beyond the normal car buying experience. The sales person --Matt Sanders-- was Amazing. I set the appointment up with him for my elderly parents, 81 & 75 yrs . I explained prior what they were looking for. He was so understanding and patient with my parents . Just Amazing service hands down . I'm 57 and was the best car buying experience of my life, My parents said the same thing. Between us 3 , we are talking about 40+ car buying experiences. So I can tell you , if you shopping for a new car, Matt Sanders at St. Charles Nissan is the one you want. This is not normal for me to even fill out review, much less a review with such praise. Take it for what it's worth. Ask for Matt Sanders and you also will find yourself wanting to praise the service you receive.
I am always greeted with a smile. Jason K. My sales guy is great & friendly. Clint Johnson in service rocks! I have bought 3 cars from here & because of Clint alone I will continue coming back!
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