This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.
Most reliable car I’ve owned!
by Mom in VA from Woodbridge, VA
January 26, 2019
I’m a mom of three and I’m really enjoying the comfort and luxury of the Titan SL truck. There’s so much room in the truck and not to mention I can haul things now 😁
Everyone I dealt with was friendly and efficient. It was undeniably the best customer service I have ever received at a dealership! It’s true that at Don Franklin, you’re not just a customer because they treat you like family! I highly recommend this dealership. You can buy a car anywhere but you can’t find this type of outstanding service anywhere else.
Best Truck Ever
by Kracker from Bangor, Pa
August 10, 2018
I am on my fourth Titan and have loved everyone of them the power is awesome and the interior is way better than reviewers are saying. The Rockford fosgate stereo is awesome though not as good as it could be but you won't notice. I had a 4 door long bed 2008.5 should have kept that one they are hard to find now.
Bought 2002 chevy express van from them in fall 2017 had only 8 months and the transmission blown out at only 80,000 miles.Don franklin will not stand behind what they sell cost of repair 3,000.00 l have not even made that much in payments yet to buy the van.Very unhappy got stuck with a lemon Service dept is good friendly as well as sales my issue is standing behind what you sell and making things right this is the first vehicle l bought from Don franklin most likely will not buy from again.
Titan 4 Ever
by Spreedunkjr8 from Ouray Colorado
January 24, 2019
Had a 2005 Titan. Loved it! It was getting tired with 300,000 miles on it and not one time in a shop to be fixed. Messed up and traded for Chevy. Still have Chevy as a beater truck. Recently purchased 2018 Titan SV. Titan is the way to go! Power, ride, and comfort are phenomenal! Fuel mileage is way better than the Titan I use to own and the Chevy! I would strongly recommend purchasing this truck!
Service is always great, always been treated good. Have bought 2 cars from Hunner Swanner, he's the best
NISSAN vehicles ROCK!!!
by Pro Pro from Round Rock, TX
December 14, 2018
I’ve driven Nissan vehicles since the Stanza came out. Nissan has done right by me and my family.
If you’re looking for a dependable vehicle with all the latest in style and safety features then Nissan is the vehicle for you.
Keep up the great work NISSAN
First let me say that I do not take the time to write reviews but I felt compelled to in this case. While visiting family in Tennessee from SW Florida for the holiday we decided to look for a larger truck due to trying to haul donated building supplies for severely damaged homes from hurricane Irma. On our last day before leaving to head back south we stumbled upon a truck of interest that was located at Legacy Nissan of London, KY which was 2.5 hours from our location. We called the dealership to get details on the truck and from the very first phone call it was absolutely stellar service. They took the initiative to be very detailed in all aspects to get us every answer to make a long distance informed decision. While making sure to not set false expectations but try to give us at least ballpark figures on the trade value while looking out our VIN number to make sure it was worth a 2.5 hour trip each way late in the day. While not thinking much of it I asked a simple question "do you have a military discount available?" there was nothing structured but the overwhelming response of respect that was displayed was unparalleled compared to the multitude of other dealerships over the week. The response was "We will do everything we can in our control to take care of those who have taken care of us". Only to find out that the majority of the senior management and sales group were all actually combat veterans themselves. They told us to please come over knowing that we would not possibly get there before they closed but yet they made sure a sales person was there along with the general manager and finance manager and detail department.
The whole time never once making us feel rushed or pressured and the sales man Dustin Barnett was very detailed in going through the features of the vehicle and his subject matter knowledge exceeded standards of 99.9% of his peers in the field. While educating us on the pros of his product, he was just as willing to give us the cons of the product. That shows you the character of a person not trying to sell a product but build a Legacy long term relationship.
While these efforts were taking place from a sales aspect behind the scences the GM and Finance manager were working just as hard. I say working just as hard and not taking the easy route because on a Saturday night after hours they called not a couple but many lenders to get us the absolute best terms and interest rates available to make sure the overall deal was the best they could do for us. I can easily say they were working hard for us, as I know just off the straight deal on the two vehicles there was not much money at all to be made on.
We can all look up KBB and NADA values and trade in values on both the trade and the vehicle being purchased and have ball park numbers but I also have a paid subscription to Black Book and I can honestly say they were working with bottom dollar figures on the vehicle for sale and above the safe auction price for our trade in case they could not move it off their lot selling it closer to retail.
We were the only ones there at 7:40pm and finished at about 10:30pm with everyone steadily working on getting the deal done. Let me say I witnessed another man walk up about the same time we pulled in and they were just as dedicated to letting that person know someone would be willing to help them also even after the normal business hours were over. Those actions prove the dealership as a whole has the same dedication to service no matter what it takes as a core value. The first goal was not to pressure you to the table as soon as possible to get your information but it was to get you to "want" to go sit at the table. This was last night 11/25/17 and I am sitting in that truck driving back to Florida today. I will be happy to drive back to Legacy Nissan for my next purchase as they have a customer for life.
Your honesty and hard work is appreciated. Thank you!!!!
Love the truck. Nicest vehicle i have ever owned
by LaurelandDan from Tulsa ok
December 14, 2018
Great size, wonderful ameneties, and perfect truck for us. We love the heated seats, the way it rides and drives. It is very luxurious truck. Handles very well. The gas mileage is as expected.
The online was a new experience for me. I liked the chat. There was no pressure. I will be visiting the dealer soon.
Platinum Edition is very nice - Rides like a Caddy
by JohnGyver from Houston, TX
December 10, 2018
Great features on the Platinum Reserve package... Surround view parking camera, two tone leather interior, 4x4, towing package, remote auto start, cooling & heated seats, rear heated seats, upgraded audio system that sounds great.... a well rounded package far cheaper than what you would spend on any other truck lineup.
My daughter recently bought a car from Don Marshall in...
by annettenorfleet from DealerRater.com
July 19, 2018
My daughter recently bought a car from Don Marshall in Decembert 2012. She highly recommended that I check out this dealership before looking anywhere else. I was nervous to buy a new car but I have to say that Fred Owings worked well with me. I did not feel pressured to buy a new car. I appreciate him being patient with me through the process. I'm very pleased with the deal I received.
by WhiteHouseRenos from Springfield, mo
July 9, 2018
Great work truck. Cleans up great and makes a good family vechicle. I always wanted one and finally found the one! Love it! Rides great and has plenty of power!
Never went in but very friendly and timely emails!
by Chad from Murfreesboro TN
January 20, 2018
I live pretty far from the dealership but I found a truck on cars.com matching my wants. I didn’t buy, but they were very professional and timely.
Third ones the charm!!!
by Titantruk15 from Houston, Tx
May 25, 2018
I've owned a 2004 SE, a 2008 LE, and now a 2015 SL. This one is my favorite. All of my Titans have been dependable, and never left me stranded. I keep on coming back, and I'm not letting this one go. I considered the new body style, but didn't much care for it. I purchased mine used with 18,000 miles on it 3 months ago. Even has a sunroof. Get one.....
I had called the dealership giving the description I was...
by happywithmymercury from DealerRater.com
July 19, 2018
I had called the dealership giving the description I was looking for in my price range. Jimmy said yes, he may have just what I was looking for! David Gumm was the Sales Consultant that helped me with the car. He answered all my questions. Jimmy and David are folks you can trust to tell you exactally what they know about the vehicle they are showing you. They did not pressure me in any way. I felt so comfortable buying from Don Marshall. Thanks Jimmy Franklin and David Gumm for making my transaction so smooth and enjoyable. I know I will enjoy my car for many years to come. I suggest to anyone looking for a new or used car to stop by Don Marshall meet the sales folks. They are friendly and want to satisfy their customers.
Power and comfort
by ducatigrl from Fargo, ND
December 3, 2018
The ride is quiet and the truck is more than capable. I have the 6.5' bed, much more useful, yet not too long to park. I love the look of the truck.
They went above an beyond to help me with question
by Cheryl Gray from Barbourville, ky
September 29, 2017
get at answering question, calling , emails to help me out thank for great job
Best truck I've ever owned.
by Darrick from Canada from Kamloops BC
October 12, 2018
Well for starts it's been two years and not one thing has ever gone wrong. So used to dodge, Chevy and Ford trucks where I was constantly back to the dealership to work all the bugs out. Dodge was the worst.
Rudi Grentz was our sales advisor and he answered 3 questions which I think we all ask during the buying process - Does he know what he was talking about? Yes.
Can I trust him? Yes. Does he care about me? Yes.
I felt respected, and with that, he earned my business.
Thank you Legacy and thank you Rudi.
Nissan has really stepped up this time.
by Regular Joe from Tucson, AZ
January 23, 2019
I’ve owned every make of truck and this Titan Pro 4-X is the nicest yet! Great engine, smooth shifting transmission, great suspension, great handling, nice paint, nice interior, lots of convenient features. Very comfortable seats. Awesome warranty-best in the industry. No negatives.
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
by adfryer from provo, utah
September 17, 2018
Love the lift and the off road tires. Lots of power, smooth ride, nice clean leather interior. Truck is a beast. Very pleased with purchase
I had been looking for a vehicle for 3 or 4 months. I told the salesman up front what I needed and expected from him. Jesse Tucker did everything I asked. I drove 4 hours to get there and did not want this to be an all day thing and it wasn't. We bought a Suburban and we have been so pleased with our purchase. We were there a little longer than planned because of me trying to decide what warranty I wanted. They were not like the average dealership. We will be back again. We appreciated the whole team.
Beauty & Reliability!
by Smoothy333 from Hermitage! TN
August 2, 2018
What a jewel of a truck! I just adore my HMC SL Titan. Bought it new in 2012 and haven’t had a bit of a problem with it! Customized it to suit my own personal fancy with a sunroof, custom floor mats! Head unit with rear camera! Bug deflector and Michelin tires oh yeah Fiberglas bed top, heck I almost forgot duel exhaust!
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