The car I test drove was very smooth and engine was quiet. Maneuvering was excellent and the dealer was very thorough with every questions I make and answer it correctly. Overall I like to buy a new car again at this dealership.
sales person was friendly and helpful, knowledgeable and demonstrated the basic features to get us started. he made sure the car was ready on schedule. the paperwork was necessary but tedious. cathy took the time to explain fully what was required and let us take breaks as needed.
My car died and I needed a reliable vehicle within my budget, Nick Jacobs helped me out with enthusiasm. He went above and beyond to make sure I would get a vehicle as soon as possible, he helped me through the financing process and even got me a pretty good deal.
Ken, Todd, and everyone at Tom Wood Nissan made the car buying process truly enjoyable. They were knowledgeable and patient while I made my decision. I really appreciate all their hard work in helping me find my car!
Mr. David Lee made my car purchase experience a delight. From start to signing he answered all my concerns and accommodated all my needs. Truly a friendly home-oriented place of business. More sales personnel could learn from his customer service skills. He's an asset to the company... I will recommend him personally as well as the management staff... As a customer service rep myself for over 20 years, I am pleased and highly satisfied.
Wonderful service and an overall great experience....
by babyargo from DealerRater.com
November 26, 2018
Wonderful service and an overall great experience. Salesman was very knowledgeable. Would send family & friends to Preston Ford & Charles Flowers.Love my new Explorer and all the features it has.Sales people were all very friendly. Dealership was well maintained and had a great selection of vehicles to choose from.
I highly recommend this dealership. Internet folks on top of their game. The new management team worked the numbers for me as I requested and put me in the exact vehicle I was looking for! Overall great experience.
We had a few glitches in the pick up of the car, not a huge deal, but very inconvenient for me. They took total responsibility for it and made it right. Can't ask for anything more than that! Great buying experience.
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
Sales Manager Eric Rosberg responded to my online inquiry quickly to get the process started and 72 hours later I picked up my new Cayenne.
No pomp and circumstance / great fanfare - just a solid, past paced negotiation that led to a great purchase experience
thank you Eric
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
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