I had intended to buy a truck 2 or 3 years old. But James put me in a new truck with more features for very close to the same money. I traded my old car and got good value. I am very pleased with the deal and my new truck.
Outstanding service. Martin Hristov, Sales Rep was outstanding. Very helpful, and very knowledgeable. I tried a few cars before selecting the GLE 400 and I was very satisfied with the service. The Sales Manager was also very helpful and helped make the process go smoothly. This was not my first time buying a vehicle at Mercedes Greenway, and I hope to continue to buy there again in the future.
I wrote an earlier review concerning Robbins Nissan in Humble, TX. I had a problem with the hatch not opening on my 2015 Nissan Murano. The day after I posted my comments, they contacted me. Robbins and I came to an agreement as to how much I was to be charged to have the latch fixed. The Murano was fixed yesterday.
Dean Francis and the finance staff were very helpful. They were great about financing with whichever bank you want to work with. I received a fair deal for my trade and the price was right on the used vehicle that I purchased. I had one trade offer for my vehicle elsewhere that was higher,but the Helfman offer was the same as two others for my trade. Even so, the deal at Helfman was better. There are too many factors to list and they did NOT try to sell me anything I did not need. As a bonus, Unlike some dealers, my used vehicle at Helfman actually had floor mats and BOTH keys to the car. They have a big selection of sports cars and I am very happy with my experience. Thank you!
Always get great service. The only problem I had was that I left my car for an oil change and filter replacement if needed. When I went to pick it up they had also rotated my tires, which I didn't ask for. It had been done on the last service. Their reply was they usually do it every oil change or every other. I payed bill put was not impressed. They could have called and let me know.
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