First let me say that this review is based not on the whole of my experience with United Nissan, but on my recent experience with two of their teammates including Elsa Nava, the customer service manager. Recently I purchased a vehicle from United Nissan, and within just a few months experienced an investigation with the vehicle that I thought was important to bring to their attention. My initial experience when notifying the dealership was a poor one. It led me to write a very negative, yet very well deserved review. This is when Elsa became involved. She reached out to me and expressed her regret for the experience we'd previously had. She asked what they could do to make it right, and did everything in her power to try to arrive at a mutually agreeable solution. Together with another member of the United Nissan family, Elsa was able to assist my husband and I to reach a very fair solution to our situation. She and this other teammate treated us with respect and dignity, they apologized repeatedly for our prior experiences, and made it right in less than 24 hours. To Elsa and her teammate, we appreciate you more than we can express. Thank you for restoring our faith in United Nissan
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