This was our first experience with Lithia Nissan. The first person we met was the General Manager of all people, Tom Diefendorf. We were driving slowly, looking at all the cars and Tom walked up to my daughter’s window and introduced himself. Tom was very thoughtful and listened to us describe what my daughter wanted in her new car. She has four girls and Tom has four boys. Tom knew what we were talking about! We just left the VW dealership, and we have had a lot of bad experiences at other dealerships with poor communication and Tom Diefendorf was like a breath of fresh air. Mr. Diefendorf introduced us to his best Sales Person, Jesus Venentin. Jesus could not have been more helpful. With Jesus we looked at several mini-vans and then he found the perfect one. My Daughter loved it immediately and it met all her requirements. Jesus Valentin handled all the paperwork and Tom Diefendorf was always there to make sure we were comfortable and happy. They really made our experience an outstanding one. Jesus introduced us to Todd Herriott in finance, who informed us to financing strategies we had not previously considered. Todd is very sharp and he put us at ease with his great laugh. From the minute we got there and met everyone one we met, from Tom, Jesus and Todd, all the way to the young man who cleaned our new van, were all so friendly. We hate car dealerships, but we LOVE Lithia Nissan!
My wife and I just bought a 2016 Nissan Rogue from Todd Herriott. He was great, Not pushy answered all my questions and was very professional but friendly. He was relaxed as I drove and answered our questions or concerns. I chose the car I wanted and he and the rest of the team we worked with made it a fun experience. I met the General Manager, Tom Diefendorf, and we felt at that time we were in good hands. Tom Diefendorf was not like any other General Manager we have ever met at any dealership in Medford. I was very impressed by Tom's professionalism. Overall Experience Excellent, I will Recommend Todd Herriott and Tom Diefendorf to my friends. Thanks again Todd & Tom!!.
by Andrea Reeder and Tim Pflug from Central Point, Oregon
December 3, 2018
Overall very satisfied. The only comment would be regarding the time from purchase to actually driving off in car. Hours went by mostly because of the cars appearance (water spots, what looked like flaws in clear coat) Too long but when finished, very satisfied.
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