helping daughter in law get car
January 16, 2018
well they did seem a little disorganized from the beginning and then it went downhill after. First off, the bank, they stated needed to see that my daughter in law lived with me since her and my son just acquired a new apartment and was living with me for over a year, so that showed stability. (she had to get a drivers license with my address) (previously had been living with her grandmother for years) They then told us to go up to the light and turn right and it was right down the street. Well the street numbers were going the opposite direction, so we had to google the license bureau and we should have turned left at the light and it was much more than right up the street. I had already provided them with 2 contact numbers for me, home phone and cell phone. Since we weren't back in a timely manner (it was a long line at the license bureau too) they called my home phone and not my cell and left a message. I told them I did not get a phone call, are you sure you called my cell. After the initial paperwork was signed, including purchasing a used car warranty and gap insurance we thought all was fine. Next I got a frantic call several weeks later stating we had to immediately re-sign the contract and the extended warranty had to be removed since the bank did not want to approve the loan for the total amount, and we thought that the bank had already approved us!! (They only asked for the purchase price of the car and did not include the extended warranty cost) Then we agreed upon a meet spot but the person who was to meet us was at a different exit. So to our dismay we signed a new contract, we were told that we could come down to the office and purchase the extended warranty separate. We had already sold her other car and she had no other means of transportation, so we were stuck between a rock and a hard place so to speak, we planned on the extended warranty and purchased the car due to having that. Needless to say they did heavily discount the extended warranty and 0% interest for the next 18 months, when all was said and done she is paying out an additional $20 a month over and above the original payment (x 18 months) and after all her car payment went down $40....so it did work out....Next issue was when we went back in to purchase warranty we were told the night before our copy of the contract would be there the next day....it was not, we asked about the memo title and was assured that it was at the court house and would be picked up in the next day or two and they would Fed EX it to the house with the contract....well to this day and the TEMPORARY TAGS run out today....we do not have it, so thus, she has been unable to transfer her previous plates...I have yet to call them and asked what are they going to do about this, so we will see. I am not happy with this experience of buying a vehicle here, and I have purchased many over the years.