Bought a used car from Passport, I found a set of light covers were missing for off-road lights. These are required in my state. I was told they aren't required in MD so it's my problem. Which is what I expected. Customer service is a thing of the past.
Well the only thing I would like to say is Easterns took me in just like family. They where the best ever and my car buying experience was the ultimate,mind blowing experience if my life time thus far, everyone was gracious,professional,I would like to say Mr. David Carter was outstanding and I'll never forget May 6th 2017 ,best day ever, Thanks Mr. Carter for being the go to guy. Ms Wanda Fortune
I bought my beautiful and amazing 2014 Nissan Maxima from Passport Nissan and Desmond went over and behind to help me and find the car of my dreams. His service was excellent and he made sure that this was the car I wanted! Over all A++++++
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Monster sells a high volume daily. I went in for a used car but did not end up buying it due to the fact that they did not negotiate the online price even though the car was not in ideal conditions (3 yr. old)
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He researched the absolute best deal for my unfortunate situation and for that i am more than thankful.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
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