Doe was a great help to me in locating the best type of car for my 16 year old daughter. While we didn’t buy while we were there, we’re keeping in touch in case something comes in. Thank you for your patience with us and our picky car buying habits!
We did not buy from them. The one year old car with 30,000+ miles on it was priced above the norm, even by Kelley Blue Book standards. No negotiations available. So didn't buy. Nothing more. I'd recommend people to try, it doesn't hurt. But just be weary, you lose 3 years worth of manufacturer warranty, in just one year.
Buying process, quality of repairs, facilities rated 3's, because it wouldn't submit as "n/a". So these are not a true rating. Wanted to rate "n/a".
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
Raul responded to my request for a test drive right away. The car was in very good condition both for the interior and exterior. Financing was fast and I got the same rate as my bank. Hertz made everything easy. Thanks!
by Ed "Automation Engineer" from Morrison, Colorado
September 3, 2013
My agent Robert Hurd was excellent. I had no pressure what so ever. He answered all my questions and gave me the service I wanted. This is highly unusual with other dealers that I have worked with. I am very pleased with my experience with Hertz and Robert Hurd. I would recommend him to my family and friends.
Sent in inquiry, spoke to Raul, set up a time to test drive the car. The car was immaculate! Low miles, beautiful!! Don't let the name Hertz deter you from checking out their cars!! Very well taken care of! Raul worked really hard on getting me the BEST financing available!! In and out in an hour and a half or less!! GREAT experience!! Never had such a smooth car buying experience!
Everyone was very pleasant! The entire buying process was relaxed and we did not feel pressured at all! Steven took his time helping us find the right car for our needs.
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