"joint venturer" Anthony Otero homers in ninth for win!
December 3, 2018
My experience was long-distance, phone only, but truly excellent! It began disappointingly, as the salesperson who handled my initial phone contact, Kwesi, who was very good, believed that what I was looking for, a 2015 RX350 with pre-collision brake assist, was so rare as to be essentially unfindable. He confirmed this with his manager (they called it "a unicorn", or "a needle in a haystack), and I decided to give up. Other dealers even said there was no such car, nor could anyone even develop a way to search inventory for that particular feature. After a week of other-makes lousy shopping, I resolved to use Lexus USA to get to the bottom of "how to search for it", and they developed a search term based on the linked feature dynamic radar cruise control. As a test, they found 3 on cars.com. I called you back but it was Kwesi's day off, Anthony asked how he could help, and after absorbing all this he used the new search term to locate 6, from which I selected one from Chicago! He was a great communicator, he got so involved it was like having a partner in "the hunt", and even though he and your dealership didn't make a nickel off me you made a connection for life -- I will never buy another car without Anthony being in the picture!