Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Jason Bruce, Jennifer Murray, and the whole team at Modern Motorcars were very accommodating to my BMW purchase. 'They took the time to answer all of my questions, and at no time, did they pressure me to "close" the sale. Additionally, the "after sale" service --> is fabulous! Thank you for a great experience -- I will see you again on the next purchase.
My husband and I will never shop at another car dealership in the area now that we have experienced the excellent customer service at Ozark Chevrolet. They are fair, friendly and actually care about their customers. We have traded many vehicles over the years and other salesman haven’t come close to the customer service “Hank” gave us!!
I found an 09 Ford, I came to look at it, bought it on Saturday! Drove great everything worked, Sunday it started overheating when it was idling! I called my salesman, service got a hold of me, before noon Monday it was in the shop being fixed! Great, friendly people! I’m a Ford guy, but after my experience at Ozark Chevy I would definitely look at a new Chevy vehicle from here!
Shout out to Scott my salesman! Awesome guy! Jumped through hoops to make me happy, I’m not sure how many times he offered to take me somewhere or give me a vehicle to drive while I was waiting on it! Great people, i would definitely buy another vehicle from them!
Brandon was super helpful and gave me plenty of attention and time....even though I was a bit indecisive. I didn’t purchase a car from here but wouldn’t hesitate to in the future.
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