They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
As usual, I called Willard Shell when my lease was expiring and we made an appointment to discuss my next car. We discussed my options and my decision was an Encore. Willard is so helpful and gives you the important info you need without being pushy. I have driven Buicks for many years and have never been disappointed. I also have my oil changes and work done at Jim Causley and have been completely satisfied. Thanks for salesmen like Willard Shell and an up-to-date facility!!
great customer service, haven was great, very nice, and love my new car. Told me I could take it to my mechanic so i did. Came back with a couple minor concerns, haven had them taken care of for me. I wasn't expecting new, but I definitely got a great condition vehicle
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
Our experience at Genesis Chevrolet was great beginning to end. Dustin was thorough from setting up our appointment and setting us with courtesy transportation.
The agent women very accommodating to our needs as well!!! Overall, great customer service.
by "Birthday gift" Steve from Shelby Township, MI
June 4, 2018
I traded in my used vehicle for a new Jeep and they gave me a great deal and fast and friendly service. I highly recommend my Salesperson Joli! She helped me find the perfect Jeep and made the whole process simple.
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