I would like to thank Sherman Sims for all of his help with the purchase of our new Cayenne. He made the purchase process painless. He was attentive and knowledgeable. Our car was in transit on a ship, Sherman Sims sent us a link so we could track its arrival. I have purchased several cars in the past and this was the best car buying experience ever.
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
Came in for a complimentary tech inspection required for my day on the track. Jon was very helpful and answered all my questions. I was very pleased to see the technicians carefully go over the car so I was confident it was safe and ready for the track.
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
This is my third Porsche bought at this dealership. The Porsche Exchange in Highland Park by far is the best Porsche dealership in the Midwest. From customer service to technicians to sales they care about you. I've owned many cars and I will continue to buy my Porsches only at the Porsche Exchange in Highland Park. Thanks so much for everything like always. Herb Willems
Excellent facility. Great salespeople. Peter was mine. Very caring, professional and knowledgeable.
I had a great experience buying a car at this dealer. I would highly recommend this dealer and salesperson.
We met Gene nearly 1 year ago when looking at a different vehicle. Even though we didn't purchase a Porsche from him then, his professionalism brought us back for a Certified Macan S. Gene went above and beyond every step of the way to help us make the right decision, and to help us with any questions after the purchase was made. Every step was straight forward and as low pressure as it can be. We look forward to making our next Purchase with Gene in the future!
I had been searching on-line for months for a Macan S and finally found this one at Porsche of No Olmsted. I shot a quick email inquiry and within minutes heard back from Ken Daugherty. A few quick emails and 2 phone calls later, I had made this purchase. I had never bought a vehicle from an out of state dealer. Ken made this just seamless and flawless. Their price was better than any comparable car I had found with any local dealer. They arranged for a "door to door" covered truck delivery. Ken and I then did the vehicle orientation via face time on phones. I have purchased countless vehicles over many years. This experience was my best ever...period. Thank you Ken! David
I had been in the market for a 2012 Shelby GT500 when I came across the Auto Palace Ad on Cars.com. I sent in a request for information which was responded to immediately by Steve Blackwell. We spoke a few times by phone and he was super helpful, even found financing that beat my bank by a large margin! I lived over 325 miles away so did a Fly and Drive with my 2 boys. Steve gave us the royal treatment and even arranged a ride to the dealership from my Hotel near the airport! We were even treated to a tour of the facility and of their private collection of Automobiles which was very interesting and extensive. The paper work was painless as everything was prepared and before we knew it we were on our way back home. The car ran flawlessly and even averaged 23 .8 MPG on the drive home. Not bad for a 550HP vehicle! I am super happy and offer a sincere Thank You! to the team at Auto Palace!
Special thanks to Brett Smith, Keith Nesbitt and team on a wonderful car shopping experience! The whole team at Porsche Annapolis met my needs from start to finish making the process smooth. The deal was transparent and the team provided service with a smile. It’s reassuring to know that the team members believe in the quality of their product and are proud to work for the company. Also, Keith is passionate about the technology offerings in the 2018 vehicles and took time to explain all of the new upgrades and apps. I am/was super impressed with his knowledge! What a difference 4 years makes on the technology front! Go, Porsche! Danny was excellent in the administrative department; he took time to check and triple check all of the paperwork; he also gave me a follow-up call as promised on Monday. After 3 years in the Porsche family, I’ve finally found my home dealership! Overall-EXCELLENT! Thanks, Porsche of Annapolis!!
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
I experienced a little hiccup with this dealership, but it was quicky resolved by Mr. Paul Nogrady. After speaking with Paul about my issue, he assured me that he would "make things right." I must say, Paul didn't make things right, he actually MADE EVERYTHING BETTER! The vehicle that I purchased was BETTER than the one I initially wanted. The experience that I had with him was BETTER than any of my other car buying experiences, and Porsche of the Mainline is BETTER than any other dealership I have dealt with. I cannot express enough gratitude to Paul, Frank, and Taylor. Thanks again for your professionalism.
I experienced a little hiccup with this dealership, but it was quicky resolved by Mr. Paul Nogrady.
After speaking with Paul about my issue, he assured me that he would "make things right." I must say, Paul didn't make things right, he actually MADE EVERYTHING BETTER! The vehicle that I purchased was BETTER than the one I initially wanted. The experience that I had with him was BETTER than any of my other car buying experiences, and Porsche of the Mainline is BETTER than any other dealership I have dealt with.
I cannot express enough gratitude to Paul, Frank, and Taylor. Thanks again for your professionalism.
Great experience with Tim Grape at Porsche of the Main Line
by Satisfied customer from DealerRater.com
November 3, 2018
I was so impressed by forthright, detailed conversations with Tim Grape that I decided to travel 250 miles from my house to Porsche of the Main line to inspect and drive a particular car that was for sale. The car was exactly as Tim described it. I purchased it and drove home as a very happy customer. Tim is an exceptional ambassador of Porsche of the Main Line. I recommend him unequivocally to anyone who is interested in purchasing a new or used car there.
Best experience and most professional sales person!
by LEO_3 from DealerRater.com
November 20, 2018
I recently bought a new 911 GT3 Touring from James Giniewicz. It was my first time dealing with James at Porsche Nashua and I'm from out-of-state. I initially got to know James by exchanging emails about a different car that he was selling and it was then that I realised he's not your average car sales person. James' enthusiasm for Porsche cars and the brand literally jumped off the page! James is someone who loves cars and is not the typical sales person I've dealt with in the past who just wants to make a sale. As a car enthusiast myself, James is someone I could totally relate to and we instantly had a lot in common. We went back and forth a few times as James tried to understand my needs and wants. When I chose not to purchase the car I had initially asked about, James totally understood and was not in the least bit pushy. When James managed to secure a production slot for a 911 GT3 Touring he called me immediately and we wrapped up the deal in lightning speed. At all times, it was a true pleasure working with James. He's professional, diligent, an expert in his field and he's always accessible (often calling and texting me on his day off). Above all, James made the whole experience fun, stress-free and memorable. All of my prior experiences buying a car in the US and UK were mediocre at best. James and the team at Porsche Nashua are simply the best I've worked with. I couldn't be happier with my new 911 GT3 Touring! I don't know when I'll be buying my next Porsche but I do know that I'll be giving my business to James.
I recently acquired my first Porsche, a new 2017 Boxster S with manual transmission. Jeff Akasten was my sales guy and in addition to being friendly and knowledgeable, he went the extra mile to source the vehicle I wanted from CT and arranged transport so I could take delivery on the day I wanted; no easy task as the transaction came together quickly and all of the dealer's normal drivers were unavailable. Jeff hired a truck to transport the car and it was delivered as promised. Would definitely recommend Jeff and Porsche of Norwell to friends and will do business there again. P.S. - They also gave me a very fair price even though I did not pick a car off of their lot, and the negotiation was painless.
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