After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow!
THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!
Although I didn't end up purchasing a vehicle from STA, I'm happy to have discovered them. Jonathan took care of me right away, and allowed me to fully test the Cayenne GTS that drew me to the dealer.
Things to note -
This 3rd party dealer specializes in Porsche sales and repairs, that means they have a great inventory of older to newer Porsche's for sale and a full mechanic shop on site.
So why not 5 stars overall?
Well, unfortunately the GTS they had wasn't in the best shape and clearly needed some TLC before being shown for sale (car parts in the trunk, battery dead, ash tray stuck open). Now this could have been due to bad timing on my part but still - if you are going to specialize in Porsche sales and charge at the higher end of the cars value then the cars on the lot need to exude the German values the brand is known for. That being said I have my eyes on future offerings from this dealer and hope something wows me into a sale next time.
The vehicle I purchased has super good quality, and the staff there are really really nice with great service, specially thankful to David, he is a great and decent guy with great customer service. The best vehicle purchased experience ever! Thank you all! I will be back again and of course I will highly recommend this auto group to my friends!
I want to say it was a pleasure doing business with David Leon and his staff. They were very friendly and accommodating in making my experience easy and relaxed. I would highly recommend shopping with this dealership and have already recommended HJ Auto Group to many of my friends. David was a true pleasure to work with and his post sale follow up was top notch. I am loving my new car and having a blast driving it. Got my first thumbs up within in 5 minutes after driving it off the lot. Thanks again David and all of your staff. Marc
They didn't question my issues and kept looking until they found the problem, which was not easy. They are The Best.
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