I ordered an Audi Q7 remotely
The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract signed and the car shipped. The car mileage and Carfax report were as displayed online.
I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing
The manual included was for another model (TT)
Overall a good experience with a courteous and responsive team I'd recommend working with them
Updates via texts from Michelle are appreciated. Having a nice loaner made it easy to be without my own vehicle while in service. Explanation of final invoice helped with understanding what was done. Cordial and courteous customer service.
Michelle Gent was friendly and gave excellent service
by MY from DealerRater.com
December 4, 2018
There was a special oil change service deal posted online. I called to confirm before scheduling the service appointment, Then I learned that was not applicable to my Porsche model when I arrived, I was quite disappointed. Michelle Gent explained the situation to me and helped me through. In the end, I didn't waste my time making the trip. She got me a discount on the service even though not as low as the special deal, the car was serviced and washed while I waited at the dealership. I was pleased with my experience.
Thank you Cars.com! After weeks of searching and having a bad experience with one dealership... I happened to find a Duramax Diesel truck, on this site, in the middle of the night! I contacted the dealership and Jamal at Porsche of Stevens Creek helped me get my truck. I got such a great deal that now all my buddies are checking out the site too! LOL! I would highly recommend using this site to anyone looking for a car. They prepped the vehicle and it was in PRISTINE condition! Unlike other dealerships which presented cars that looked like they had just been towed! Being a Porsche dealership you expect the best and that's what you got. I can actually say I went to the Porsche dealership and bought a vehicle! It just happened to be an lifted 06 Chevy Duramax 2500 LBZ! If I ever win the Lotto I'll go back to Jamal!
Time for a change so I sold my Lotus Elise. This is my first Porsche as an owner of a "Carrera 4" and WOW it's truly an amazing car by far! Many Thanks to Torbin and the entire staff at Porsche... Cheers!!
It is always nice to get a loaner car so it makes the service experience less stressful. I like the communication, I got several texts from Michelle so I knew what was going on and there were no surprises at the end. Even though this is not my nearest dealership, it is the best value and it is always nice for it to be washed and clean. It was immaculate at pick up.
Everyone with whom I engaged, from initial contact to conclusion with Finance, made my purchase easy and stress-free. Alex, Terry, and others were diligent to ensure that vehicle was ready when I was, and kept the purchase visit as short as possible. Muneer was friendly and efficient in Finance. I have purchased around 20 vehicles from dealers, new and used, and this experience ranks at the top for how they treat their customers, and make delivery of the vehicle. They would be high on my list for future purchases, and referring friends and family.
Poor communication.. took my business somewhere else
by Kenneth H Garnett from DealerRater.com
October 17, 2017
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
Was excited to check out the new 2019 Cayenne. Their sales team was helpful in keeping updated when the vehicle with the specs I wanted came in. I walked into the door & was greeted warmly by the hostess & soon by the sakes person Terry. Wasting little time he immediately took me for a test drive. The car was already gased & parked right at the door which was a cool touch. After a great test driving experience I decided to lease. Terry & his associate were very professional in helping me finishing the process in reasonable amount of time. At the end of the sales Terry performed a final checklist with me in the Cayenne, patiently explaining different functions, toggles & displays of this new vehicle. The whole process took about 2.5 hour & I was a happy customer driving into the sunset
I really appreciated the opportunity to work with a very professional team who helped me find a nice 2017 Carrera 4s. They never made me feel pressured and were always very patient. Follow up was great. I encourage anyone who is seeking a Porsche to work with this team.
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