Bought a used car. Came from out of town and drive 100 miles to dealer location. Everything went well with the purchase. Financing agent explain all the details of the sale. We felt no pressure and was dealt with honestly.
Updates via texts from Michelle are appreciated. Having a nice loaner made it easy to be without my own vehicle while in service. Explanation of final invoice helped with understanding what was done. Cordial and courteous customer service.
Michelle Gent was friendly and gave excellent service
by MY from DealerRater.com
December 2, 2018
There was a special oil change service deal posted online. I called to confirm before scheduling the service appointment, Then I learned that was not applicable to my Porsche model when I arrived, I was quite disappointed. Michelle Gent explained the situation to me and helped me through. In the end, I didn't waste my time making the trip. She got me a discount on the service even though not as low as the special deal, the car was serviced and washed while I waited at the dealership. I was pleased with my experience.
It is always nice to get a loaner car so it makes the service experience less stressful. I like the communication, I got several texts from Michelle so I knew what was going on and there were no surprises at the end. Even though this is not my nearest dealership, it is the best value and it is always nice for it to be washed and clean. It was immaculate at pick up.
Everyone with whom I engaged, from initial contact to conclusion with Finance, made my purchase easy and stress-free. Alex, Terry, and others were diligent to ensure that vehicle was ready when I was, and kept the purchase visit as short as possible. Muneer was friendly and efficient in Finance. I have purchased around 20 vehicles from dealers, new and used, and this experience ranks at the top for how they treat their customers, and make delivery of the vehicle. They would be high on my list for future purchases, and referring friends and family.
Thank you Cars.com! After weeks of searching and having a bad experience with one dealership... I happened to find a Duramax Diesel truck, on this site, in the middle of the night! I contacted the dealership and Jamal at Porsche of Stevens Creek helped me get my truck. I got such a great deal that now all my buddies are checking out the site too! LOL! I would highly recommend using this site to anyone looking for a car. They prepped the vehicle and it was in PRISTINE condition! Unlike other dealerships which presented cars that looked like they had just been towed! Being a Porsche dealership you expect the best and that's what you got. I can actually say I went to the Porsche dealership and bought a vehicle! It just happened to be an lifted 06 Chevy Duramax 2500 LBZ! If I ever win the Lotto I'll go back to Jamal!
Time for a change so I sold my Lotus Elise. This is my first Porsche as an owner of a "Carrera 4" and WOW it's truly an amazing car by far! Many Thanks to Torbin and the entire staff at Porsche... Cheers!!
Drove down from Sacramento just before closing to buy a certified 2014 Honda Odyssey...the internet salesman Jim Bautista took his time showing us the vehicle..went over everything and made sure all our questions were answered..did not pressure us on any extras and same with the finance department...best dealership experience yet...thank you for a great experience!
After seeing the vehicle that I was looking for on cars.com at Livermore Honda, I called to find out if the car was still available. Moe assured me it was, so I drove 1 hour and 45 minutes to see the car. The price and mileage was amazing! Dan, Moe, and Q were so helpful and made the buying process simple and quick. I love my car!
Submitted an online inquiry from cars.com for a used Subaru Outback 2015 2.5i Limited. Ahmad Rahimzadah replied the morning after. We took our time and pondered before driving out 2 days later to Livermore (~40 miles drive). Rang up Ahmad to let him know we're coming in and if the car's available for viewing, it was!
Ahmad told us there was great deal on going (4th july weekend, yes!) for similar model 2017 version, new car, and with the trim options I was looking, for about $1.5K more than the pricetag on the used one. There was 1 left in their inventory, took it for a spin, fortunately everything worked out fine! And we left the dealership with a brand new car! Ahmad wasn't pushy, and he give us all the time we need to decide although we could see he was tired and it was almost end of the day. Thanks, Ahmad!
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