Above and beyond expectations!
December 30, 2012
I had done all of my home work prior to calling any Porsche dealer. After calling 4 different Porsche stores I began to feel that this was going to be a stressful process. I don't get it! I had saved the money but every sales person I spoke to was extremely condescending, telling me I must finance at their rate. I had almost decided to keep my current car, but since I had pulled 5 numbers of dealers near by I called Roslyn Porsche. I am so relived I did so. The experience was now what i had in mind ( i've never owned a Porsche before, but i did trade a Brabus Mercedes SL, so am no stranger to being treated well by my dealer). I purposely chose not to tell any of the dealers my trade since I am not looking or a phony sales person / dealer who see's me as $$$$. Despite their lack of 'safe' parking (on a very busy street), I would highly recommend this facility. I have only interacted with 3 of their employees during the process. It is worth mentioning Luciano in the service department went in my opinion above and beyond. I was scheduled to have a loaner car but my scheduled car had not been returned the prior evening, annoying for me, but I can't blame him ( even though I want to!). In less than 15 mins Luciano had a rental SUV at the dealer and told me he would cover the cost. My feeling of being a 'victim' instantly changed to a feeling of 'gratitude'. I had not asked for a rental and was focused on who I could call to pick me up. In my experience it's almost impossible find any company who will provide service after the sale which leads me to my sales person Darren. I actually apologized to him on delivery for my attitude. The prior experiences left me very frustrated, and he remained composed and professional despite my 'venting'. I intentionally waited a year before commenting so I could accurately evaluate this dealer. Example: I called Darren @ 4:24pm last Sunday with a service question and he picked up. WOW! (he gives his cell number to all his clients and told me 24/7). While I don't really think the above comments are exceeding my expectations, I feel the other dealers don't even come close. Best by default? Or my standards are too high. Either way, Porsche Roslyn met my standard and these days that in its self is commending.