Fair Prices & Outstanding Service!
October 25, 2018
I rarely write reviews but my experience at Highline Imports was so exceptional in all regards that I felt compelled to write this review. Here are the key components to any car purchase and what I experienced at Highline Imports… 1.) PRICE – I was initially led to Highline Imports because I found many of their vehicles to be fairly priced. In contrast, many other dealers my son and I visited seemed to have their cars purposefully overpriced – or – not even labeled at all which is an immediate red flag in my opinion. In contrast, all of the cars at Highline Imports were clearly marked and for the ones I reviewed, were fairly priced. This takes a huge amount of anxiety out of purchasing a used car as you know upfront you are getting a fair deal and are not being gouged. 2.) SALES – I was assisted by John in the purchase of my son’s first car. Throughout the entire process, I never felt like I was being sold anything or pressured in anyway. Instead, John was very patient with me and displayed a genuine concern for meeting my overall needs in finding the right car for my son. He was also extremely knowledgeable on all the cars on the lot. Above all else, I found John to be honest and trustworthy which made the overall sales process a relaxing and enjoyable experience. 3.) SERVICE – I have always loved Audis but I was concerned about the potentially high costs of servicing an import vehicle. I discussed these concerns with John and he explained Highline Imports stands behind every vehicle they sell and if there is any problem, they would resolve it. Also, he explained that many customers continue to bring their vehicles back for service because they are very reasonably priced. Accordingly, my son proudly purchased his first vehicle, a 2006 Audi A4, from Highline Imports back in September. After driving home from work one night, his check engine light came on. When I drove the car back to Highline the next day, while I was confident that they were going to take care of me, I didn’t know what to expect. I discussed with John and also the service manager Sean. They apologized for the inconvenience and committed that whatever the problem is, they were going to take care of it and make it right. According to the diagnostics, it was a bad sensor which they immediately ordered and replaced that day at no cost. Since then, the check engine light reappeared. Again, I took the car back in and once again, they apologized for the inconvenience and committed to either getting the car fixed properly or, getting my son into another vehicle if that’s what we decided! Now that is going above and beyond! Sean and his team were able to correct the problem at no cost and also changed the oil as a courtesy. I was so impressed by their commitment to service that I have since purchased another vehicle for myself from Highline Imports. Furthermore, when my wife needs to upgrade her car, I will be buying a third car from them as well!!! I have since recommended Highline Imports to several family and friends. In my opinion, they are one of the finest used car dealerships in the area. If buying a nice used car at a fair price from a shop that is committed to continuing to service that car is important to you, I highly recommend Highline Imports.