Had a wonderful experience with Complete Automotive. I purchased an Audi Q5 and couldn't be happier. Quick and easy. Maybe took an hour from test drive writing up paper work. No meetings with endless "finance" guys or being hard sold into unnecessary extended warranties. Will do business with them again.
We found the Mercedes we never thought we would have. It’s a white 2014 gl450 and it was obviously well taken care of before us. We dealt with Rick who was very responsive and helpful. He answered all of our questions and was pleasant to talk to. The cars they have on their showroom are insane. It kept my 10 yo and 7 yo occupied, kind of like Disneyland for car enthusiasts except you cannot touch anything. :) We worked the deal and came to agreement on terms, much better that I thought we would. Most of the communication was through text messaging which is perfect. We went to the dealer to test drive on a Friday and after some more research and a little comparison shopping we bought on the following Wednesday. With Rick’s help this was the car for us. Very low pressure and very helpful. I bought the extended warranty, originally the price was too high the finance guy came back “at cost” who knows, but after calling around and checking online I feel like we got an awesome deal on that too.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
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