Smolich is absolutely the most pleasant car buying experience a person could have!!! My wife and I went in on a whim to check out a car, we were working with another dealership in town for a car that was 3 years older, and Were feed up with the way the other dealership was playing games, so with that we went to Smolich to see Corey.... we had no expectations of taking a car home that night, with our credit that just doesn’t happen! We sat down with Corey to do our paperwork and there were no negative negotiations, we told them about the car and price of the one we were looking at, and they were able to put us into a brand new 2018, for $1500 more than the used one we had been looking at. And we were able to take the car home the same night. The entire process took 2 and a half hours and that’s with a 25 minute test drive. We love the fact that you deal with one person, except the finance persons to sign paperwork, they definitely earned our business for life, we will be back when I am in the market for a new truck. Thank you to everyone at Smolich!!! You guys nailed it.
Although the purchasing process was a lengthy (almost an entire day), my sales rep Alex was instrumental in making it as painless as possible. He assisted in helping me transfer all of my belongings from my trade-in to my new vehicle and walked me through the features before leaving the lot. There were a couple of concerns that appeared after the sale, but they fixed everything quickly and seemed concerned about my satisfaction. This is my third Toyota purchased here in Bend and I have always received a little extra effort with purchasing and servicing which make has made me a loyal customer of the brand and this dealer.
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