Terry Brown (phenomenal salesperson) and the rest of team at Superior Dodge in Conway made it a great day getting into a new truck. From the moment we walked onto the lot till we drive away we enjoyed our time there. Highly recommend "countryboyloaded" and especially Terry Brown if your looking for a new ride.
We r repeat customers and thoroughly enjoyed our shopping experience. Kami is the BEST! The process of buying my Tacoma was simplified by him. He helped us to get a deal we were comfortable with and we feel we got a good deal and reasonable price on our trade-in. He has earned us as family customers for life. BTW, from the minute we walked in we felt good about being there. EVERY employee we walked passed greeted us warmly. Not so sure about the receptionist though, she seemed indifferent to my being there. Also, i dont remember the name of the finance manager but he was outstanding too.
Service was done fast and friendly. Thank you I had to replace my bmw emblem last month and it came off in the wash bay. I had to go find it myself. I priced replacement of them emblem in parts department and it was over 5 times marked up from eBay. I was told it was a different part but upon inspection of both, it was the same. I left with leaving the impression that the person I spoke with was correct about it being a different kind of part. Some times simple things make no difference and the feeling of being superior matter more to some than others. Just a note. Antwon was not responsible for any of this. He was super and made me feel like I should have stayed speaking with him instead of pointing out the emblem as missing to the most available person in service once I noticed the problem.
Upon my arrival I already was greeted by my salesman before even entering the building. He was with me every step if the way and went above and beyond to make sure I was in a vehicle that I wanted and offered me insight on payment options. All parties involved made this honestly the best experience I've ever had when purchasing a vehicle.
When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
Thankful that Kameron was as helpful as possible and went above and beyond to help me purchase my new truck. Everyone we interacted with was professional and helpful. I would urge anyone to contact Kameron for any new vehicle need!
I love the family atmosphere and friendly staff at Fitts auto Bill Fitts is the best in the business. They have always been there for my familys car needs. I have bought many vehicles from Fitts auto over the last 25 year's and have been very pleased Thanks Robert Goshien
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