My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
The new building itself is beautiful and the service is wonderful. They have friendly salesmen, hardworking and knowledgeable service technicians, and just a great staff in general. They also do an amazing job on their detail jobs!
Getting into the process of getting a replacement commuter car, and this shop has set the bar. Easy going. Let me take the vehicle for a ride on a Saturday afternoon. While I am not convinced about the vehicle, I will be checking to see what else they have on the lot that meets my needs. The way car shopping/buying should be.
This is our second Jeep from Poulin. Our salesman, John Riordan is a great guy to deal with. The service department is excellent to deal with and is a big reason we came back for our second Jeep from Poulin. I would highly recommend Poulin.
I went in for routine maintenance and a minor repair. Service department folks from the desk to the mechanic on the job were, as always, courteous and pleasant. While waiting for work to be done I wandered out to look at vehicles. Had a nice chat with Mr. Poulin and my trusty salesman Aristedes. We talked about a potential trade and once Aristedes and I found the truck I wanted, he immediately went to work for me. Deals are always made with the customer's interest in mind. Our last 3 vehicles, and most likely the next 3, will come from Poulin.
The service department went above and beyond for me. I had some major repair work done and they went to bat for me with the Jeep corporate offices. I had all my repairs completed at a very very reasonable price. Thanks guys!!
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