We absolutely give a 5 star rating for the fact that VOSS and it's employees are a dealership that totally cares about their customers helping our selection with their professionalism. When you drive away from their lot you will be tremendously and amazingly satisfied and happy. Thank you, VOSS. DEXTER and TYESHA appreciate you dearly. Happy holidays.
Became disappointed when I learned the vehicles sold here are often sold with branded titles. The dealership was up front with this information but nevertheless I would never purchase a reclaimed, branded title vehicle.
This was the most pleasant (and painless) car buying experience I have ever had. Krystopher Remsen was very professional and upfront with every question I had. This is the first stop in my quest to buy a vehicle and I was very happy to end it that same day! A very happy buyer.
I was in need of another truck after being involved in an accident. I looked around the area but I could not find a selection of the model I wanted. I found Auto Source. They had a good selection of the model I was looking for at a good price.
I love the service department and Eric always goes above and beyond to make my visits a great one. Terry is our sales person we???ve bought a couple cars from him and he has always been very helpful and s pleasure to work with.. thank you Terry again for helping us get into yet another car..
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
I left a message for the service department supervisor Levi. He contacted me first thing the next morning. He made no excuse for the bad customer service and experience, but instead apologized for the bad service I had received. He is fairly new to the location and he's working on making the service department better. He listened to my issue and was genuinely interested and concerned with correcting my experience with the service department, in which I truly appreciate. He has gone the extra mile to make me feel better about finishing what was not completed due to the part issue. He has made me comfortable knowing my truck would be finished on time. He has kept me informed about when my truck would be finished. He has given me faith in his service department.
Dawn in service is the best. She always ensures I am taken care of!!!!
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