One of my companies service vans became unusable in the Albany area.
After searching the internet for used vehicles in our required condition and price range, I found one right here in Ithaca that led me to a deal with Tom Pritchard. After discussing our situation, I told Tom I was looking for a win/win deal. After a short congenial negotiation, we came to a deal that worked for both of us. When Tom was attaching the new plates, I discovered a crack in the windshield that wasn't there on my previous visit, apparently due to a chip that cracked from the cold weather. We postponed the delivery until after the weekend and he had Choice Auto Glass there early Monday to have it quickly replaced without question. He wanted the vehicle right before it left the dealership.
I was pleased with the deal, Tom and the whole Prichard Team. They followed up a few weeks later to ensure I was happy. I would recommend their "Old Time" way of making a deal to anyone looking for a good used vehicle. No pressure, easy to work with.
This is my second vehicle from this dealership and I have been blown away both times. Al Hymes reached out to me after I requested more information and in about 20 minutes over the phone I got the exact vehicle I wanted and the price I wanted. I set up an appointment to pick the Jeep up and that was a quick and easy experience as well. I have zero complaints
I came to this dealership looking for my first car and the experience from start to finish was great. JP and Darin were awesome to work with and very helpful throughout every step! Definitely recommend.
Brian Nolan was my non-commission sales consultant today. He was helpful and knowledgeable about the vehicle I purchased. He seemed to really care about the customer experience and he found me a quality vehicle. I had a great experience working with him. He went out of his way to set me up with the best package to fit my budget. I plan to have future purchases with Brian.
The Experience with Mikey & Nikki, made buying a first car an easy Journey. We couldn't have asked for any nicer & educated team.
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