Great new car buying experience at Main Motorcar!
June 30, 2017
Several months ago, I purchased a new 2017 Jeep Wrangler Unlimited from Main Motorcar in downtown Johnstown. The exact model I was interested in was unfortunately not available for sale at the time I first inquired at the dealership. Fortunately, I was notified by my salesperson - Shannon - as soon as they could custom-order the vehicle to my desired specifications.
Ordering the Jeep was surprisingly fast and simple. I was provided with periodic updates as the Wrangler moved through the manufacturing process, too. I was given an approximate time frame for delivery and was pleasantly surprised when it rolled off the assembly line sooner than scheduled.
Just before my Wrangler was scheduled to arrive however, the Nissan I planned to trade-in suffered an apparently common electronic failure. I began working with the original Nissan dealership (not Main Motorcar) to fix the issue and was charged almost $1,500 for the repair. Days later, I found out the pricey problem was actually covered by a recall; frustratingly, the Nissan dealership refused to refund my payment. Only after a series of phone calls to the unhelpful big-city Nissan dealership was I told to call the Nissan corporate office for a resolution.
The folks at Main Motorcar were kind enough to step in and provide some much-needed assistance in dealing with the Nissan corporate office to help me obtain my refund for the now-recall-eligible repair. They were able to expedite the process with Nissan corporate... something the Nissan dealership refused to do.
Even with the trade-in difficulties, I was offered a fair value for the Nissan from Main Motorcar. Months later, I am extremely happy with my purchase as well as my experience with the staff at Main... who went out of their way to help make the purchasing and trade-in processes go as smoothly as possible.
Based on my experience, I have been recommending that my friends and family - and anyone who has asked about my car-buying experience - stop by Main Motorcar in Johnstown. They have earned a customer for life!