This dealership has two locations in Savannah which I was unaware of when shopping there online site. I found a vehicle I was interested in for my granddaughter and I went to the wrong location for that car. Well I not fimilar with the area and drove from out of state to see the car. The salesman was exceptional he drove us to the location and we test drove it and decided to purchase it. We drove it back to his location to do the paperwork and they gassed it up and prepared it for our delivery. It was a quick process and a very good salesman that was very polite, took care our needs and made the sales smooth and easy. At 65 this was one of my best purchase experiences and left a happy customer. All the personal associated with this purchase where very professional.....
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Julius was our sales representative. He was great all around, very easy to work with. We will go back to him again. Rob was our finance manager and we really appreciate his hospitality any great customer service
I was extremely happy with my leasing experience. My sales representative, Robbie Jones, was amazing, funny, smart, and easy to talk to. Could not be happier with the car I leased and the way everything went down.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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