Our salesman was Michael Coates and he did an excellent job. Patient with our questions and made every effort to provide us with what we wanted in a new car for the money. Thanks also to the front desk person and also to finance.
All the people we dealt with were very helpful, & knowledgeable, but the buying process took too long with the salesman having to go back & forth to the sales manager. We quoted a monthly payment we wanted to pay & it took him several trips to the managers office to get it approved,
First of all, I hadn't bought a vehicle in 19 years. When it was time to do it again, I started my search online. Of all my requests to numerous dealerships, only DOW had answered. Ted Ackley from DOW wrote that he would be available to answer any questions I had. I told him I would be back in town in a couple of weeks and he replied that he would be available at any time. When I actually came to DOW, Ted was the most knowledgeable and accommodating salesperson I had ever worked with, because he answered every question and gave me his time with no pushiness. If he had, it just wouldn't have worked. He tried everything to give me the best deal and finally, the deal I accepted. He said he would always be available to help with any questions I would have in the future. Even though I came with my husband, Ted directed every issue to me and not my husband, even though it was obvious that they got along. This kind of respect made the buying experience a joy. He bent over backwards to make everything easy. Thanks, Ted and to all the staff at DOW. I will return for my future car and/or truck purchase. Lastly, Mr. Dow, thank you for employing the most supurb and courteous people. Cheryl Lewis.
Chris H. did an outstanding job getting my truck taken care of. All I had to do was tell him exactly what I wanted, didn’t want and what was acceptable and not acceptable. What do you know it happen and was the easiest process I’ve dealt with at any dealership ever. It was so nice I ended up getting my wife a new vehicle as well. Top notch. No beating around the bush and straight forward. Will have my business till the end for sure.
Carl Shine made financing my Fiat 500X quick and easy. He was patient with me and helped me through the process, even sending me texts when I had questions. Even though I had no credit, Carl worked with me to give me the best deal on a car I fell in love with.
Went in to get a car that would last me for the rest of my golden years. Aaron in sales and Travis the manager helped us to find the right car for our particular needs at a great price. Chris in finance helped us save some more. I feel like we made some new friends. I look forward to seeing them when I take my new auto in for maintenance.
We have used the service department in the past for our 2011 Kia and I thought they were friendly and efficient. While I was waiting for a repair, I was asked three times if I was being helped. Last week I took my Kia in when I was told I needed a new motor for my window washer fluid by another company closer to my home, they told me I had a loose hose. Honesty is everything and why I went to them to get my forever vehicle.
I WENT TO CROWN KIA IN TYLER MONDAY THE 11TH OF JULY 2016. CHRIS ERVIN AND CHRIS ROGERS GOT ME MY BRAND NEW 2016 KIA SOUL. THE EXACT CAR I WANTED. THEY WORKED HARD TO MAKE SURE THE DEAL WENT THRU. THIS IS MY THIRD KIA I PURCHASED FROM THERE. THEY HAVE A CUSTOMER FOR LIFE. I CANNOT EXPRESS MY GRATITUDE FOR EVERYTHING THEY DID TO HELP ME. THEY TREATED ME LIKE A PERSON . THEY CARED ABOUT WHAT I WANTED NOT THE AMOUNT OF COMMISSION THEY WERE GOING TO MAKE OFF OF ME.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.