This is a GREAT dealership to work with. My sales guy, Dillon, was terrific on the communication. I live 1200 miles away, and have bought many cars online... this was a Great Experience. The prices they offer on their inventory, during their special pricing sales are NOT beatable... and I searched the whole marketplace.
Tom and Tommy are extremely knowledgeable about their inventory. They go the extra mile for you. They are really easy to deal with . Made the transaction stress free !!! Can???t go wrong with this dealership. Thank you guys it???s been a pleasure.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I recently purchased a preowned ram 1500 from Kory and I am satisfied with the experience. I was able to get a good deal on the vehicle it was a pleasure dealing with everyone I met with. I’ll update this review a few months later with any additional follow-up.
Want to start with thanking Jason Brooks Sales Consultant. We gave a hard time with this sale but he stud with us to the end on this sale. We are happy with this car and will pass on the great experience we had with this Dealer thanks again.
After returning a rental car (we have always had great experiences in this department working with Casey. She has always been great to work with and established our comfort level from the start with this dealer), we happen to stop and take a look at the Jeep Wranglers that Bolles had on the lot before we left. We were approached by a very pleasant and courteous salesperson who introduced himself as Sage and asked if we had any questions. We spoke only for a short time as we had to leave for another engagement but took Sage's card and went on our way. Over the next couple of days, we would call in to Sage with various questions regarding the Wrangler and always found him extremely helpful. Ultimately we returned to discuss a potential purchase. We were introduced to Scott, Sales Manager who turned out to be as helpful and low pressure as Sage. A few days later we were driving home in our new Wrangler having had one of the best and easiest car buying experiences we have had to date.
We would highly recommend this dealer. All employees that we have met so far are pleasant, helpful and very approachable. Car negotiations were very easy and LOW pressure. The facility is nice and presents a very comfortable atmosphere. Being longtime residents of Stafford, we had never considered buying a car here previously, but are glad we took the few minutes to speak with Sage that first day.
This dealer definitely ended up a pleasant surprise.
I have had my luxurious mini- van for a week now and I love the way it drives, the interior, the sound system. Austin was a fabulous guy to work with. I changed my mind as I went through the purchase process and he consistently worked with me to find my perfect match!! He was honest, reliable, never pushy, just professional and helpful. Since I live out of state, the dealership accommodated me by providing a loaner vehicle until the purchase was completed, then driving my gorgeous new car to me in the pouring rain. Poor Peter got stuck at NY DMV for 2 hours and almost got struck by lighting putting my new plates on.... Austin met me half way in the Berkshires to sign all of the paperwork once I got my bank's financing, so I would not have to make. Another trip to them.. all of the staff at the dealership were fabulous!!! I can't say enough about Austin - he really worked for me to locate exactly what I wanted.. I will always work with this dealership - They rock!!!!!
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