Excellent customer service and attention to detail
by N. Woodard from Albany, NY
January 6, 2015
Nick was extremely knowledgeable and certainly went our of his way to assist me. Financing was fast and the rates were beyond competitive. I would not only recommend Nicky V's Auto Sale but I would use them again. Nick provides attention to detail and is honestly working for each of his clients. I hope people take the time to read this review, prior to visiting Nicky V's Auto Sales I had some unfortunate experiences with a few other auto sales dealerships in the Capital Region.
Carolyn was extremely knowledgeable and patient with me as I am not an easy customer. She was not at all the typical pushy sales person. I would strongly recommend her services. I am so happy with my car and my experience
This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. I purchased two other cars from Andi and she is wonderful, love her.
I was in town for only a week desperately needing a new vehicle, my credit was not the best however Ryan made sure he found the vehicle that would suit not only my needs but my family needs as well. He worked with the finance people and got me approved!!!
My alternator went in my Durango and I had it towed to the nearest Dodge garage. Even though they were busy with scheduled repairs they were able to fit my car in and also helped with getting a rental while I waited. Awesome customer service!!! Was kept up to date daily.
This is the 4th new car that I have purchased from Lia in the past 3 years,all of which I purchased from Vinny Notaro. As always Vinny Notoro sets the bar for superior service. He never disappoints,and goes above and beyond his job requirements to ensure his customers are satisified!! Truly a master of the craft, and will keep me coming back when Iam in the market for my next new car. Thanks so much Vinny for everything you do to keep me and my wife satisfied. The surpise birthday challenger purchase that you helped me to coordinate for her will be something she will never forget!
The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
Friendly low pressure sales until we talked financing
by td2018 from DealerRater.com
November 4, 2018
Dave was great to work with and everything seemed low pressure for the most part. Biggest issue was their financing over ours. We were threatened with releasing our car back for other sales if we did not use their financing (as it would take too long to get a certified check form us). When we continued to assert that it was our bank or we walk, then the deal came through. I'm not sure if this was just pressure to close before the end of the month or only a standard finance maneuver. The rest of the buying experience from the test drive, through negotiations and final car pickup all went well. Nice variety of cars here to look at, but beware on financing pressures.
Very helpful sales consultant, Caccious. Went above and beyond to make sure I understood all of my options and made the right decision. Overall great experience.
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