Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
Sal is great. He helped get me into my new car. I went in one day and left the very same day with a car. They spent hours with me trying to find the right vehicle for me. Sal, Benny, (and one more guy who made it happen) thanks a ton. Go see these guys.
I have been in the service industry for 25 years and employed by a top tier Hotel/Casino property on the strip. I was genuinely impressed by the level of professionalism demonstrated by Amel. After several frustrating attempts to do a Uconnect update on my own, I finally took my vehicle to Towbin Dodge Service where I met Amel. Within minutes he took my vehicle, told me exactly how long it would take and notified me when it was done. Towbin offers a complimentary car wash after sevicing your vehicle but I declined this service since I detail my own vehicle, they respectfully did as I wished. My vehicle pulled up as soon as I got there to pick it up, Amel went over what had been done and I was on my way. I was surprised with a follow up call to make all was well. I rarely write a review for anything but as I said, I was genuinely impressed. Great job Amel, truly an asset to the Towbin Team!
The service advisor Andrew was amazing. He was very kind informative and attentive. I felt completely comfortable with the service process. I use to take my vehicle Findley Dodge but now I will be going to Autonation USA.
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
My wife, son, and myself had a great experience at the Dodge Ram Dealership on Boulder HWY. The employee Sean French was excellent, he was honest, straightforward, very attentive, and overall a great employee. Due to his excellent service we left out the dealership w/ a 2018 brand new Dodge Journey. His overall attitude, persistence, and honesty ultimately left a lasting impression on me and my family and I recommend anyone to that particular dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The salesperson Rashid was great, and the floor manager it has a great costumer service, just they need to make sure the car is ready to go.
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