did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!!
We stopped in to inquire about leasing. We were greeted by Howard Hill & welcomed to the dealership. Howard listened to what we were thinking of looking at and offered information on the leasing program. He then suggested we look at a Grand Cherokee he had in the lot. He brought it around & showed us how everything worked. We took a test drive & he further explained the many features it had. Returning back to the office we decided it was what we wanted. Howard then began the process of the paperwork & setting us up with Steven Mansfield in finance dept. The day started meeting Howard around 9:00am and by about 12:30pm we were happily driving our Grand Cherokee home!
We came from Michigan to NewYork to get our new Yukon. Kyle helped us arrange our trip and was able to email us additional photos to insure the Yukon was what we were looking for. Kyle was able to get the tires we wanted too. We were very happy with the service we received and would consider another road trip to New York for our next vehicle.
I have purchased many vehicles in my lifetime and found this dealership easy to deal with--no high pressure, no back and forth to the sales manager to negotiate the price--Sales person Christopher Curran provided efficient and friendly service. Any questions I had were answered. I purchased a tri-fold tonneau cover, running boards and bedliner for my new 2016 truck. There were no delays and truck was ready when promised. I am very happy with my purchase and want to thank Christopher Curran and Aaron Ward for all of their hard work. Stop in and see them at James Cars --The Dealer for the People.
Purchased a Grand Cherokee Summit last year and wintered in Arizona for the last 10 years. Staying in New York this year and really wanted snow tires installed before any inclement weather. The Friendly staff had them ordered and installed the next day!
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