Called ahead of time and Customer service told me what time of day would be best for me to arrive. I had two factory recalls for minor programming changes. When I got there the service person informed me there were two additional recalls for my vehicle. Another program change and a tailgate latch fix. I was done in 30 minutes.
I walked into the dealership looking to find a fuel efficient vehicle. As a young man I wasn???t sure I would even be approved for a used vehicle. K. Sells worked with me and helped me drive of the lot with a beautiful 2018 Sonata! I will definitely be coming back for my next vehicle! Thank you Hyundai of Silsbee!
I purchased two cars from Hyundai of Silsbee and by far it was the easiest experience I had. From start to finish everyone was extremely helpful. Giving me the options that I had and allowing me ample time to choose the vehicle that I wanted. I don't believe I've been to a dealership that's more customer-centric than Hyundai of Silsbee. They pride themselves in ensuring that the job gets done right the first time.
Buying a car from the wrong dealer and/or salesman can be regrettable for years, but not at Hyundai of Silsbee. Terry is a very pleasant Sales Consultant to work with, he's a gentle giant, and will work for you. He gave me the BEST customer service and very knowledgeable on what car fits my situation. He and Paul (Manager) worked together to get me what I wanted. I can't leave out Robert in the finance Dept. He told a BIG BANK match her Credit Union if you want to keep her. Well the BIG BANK beat my Credit Union😜. Enough of my story, go see Terry right now. Tell him Sis. Jannie sent you. You won't be disappointed, I guarantee it!
Very nice dealership for the second time, Went to just look and walked out with a new jeep. Total experience lasted about 1 1/2 hours. Very helpful. I think there should be free oil change and tire rotation for the first year HINT HINT........
The service was quick and the employees were friendly. I did not have to wait long for an oil change. The only thing I would change is that I didn't know my oil change was covered under the warranty until after it was done.
Never have I had such a wonderful experience with everyone at Silsbee Nissan. All the employees were friendly and wanted me to be comfortable while waiting for my oil change. They were professional and went over all the details.
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