I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
Alex Padilla always does a great job servicing my vehicle. He is attentive to the work that needs to be done and always takes the time to explain how much any service work I need will cost. That is why I have been coming back to the dealership since 2011. I always have a good experience.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
On September 17, 2018, my daughter and I were there to purchase a
vehicle. Our salesman was Vinnie. Vinnie was the most caring, patient, kind, professional and knowledgeable person that we have EVER encountered at any dealership. Vinnie DID NOT PRESSURE us to purchase a vehicle just for a sale, he worked with us and told us to take our time. We explained the situation to Vinnie about a bad experience at another dealership the day before.
Tracey Brown, the Financial Director was also such a great caring, kind, professional and knowledgeable person, very down to earth.
Any friends or family that are looking to purchase a vehicle, we will send them right to Frisco Dodge...Ask For Vinnnie!!!! Kudos to Vinnie and Tracey.
Both Vinnie and Tracey were very personable and they made us feel very comfortable during our visit.
Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
Best buying experience. RT was great, treated my like I was buying a new car. Very polite and extremely helpful. Buying a used car here also included oil change, rotating tires, filling all fluids, detailing the car including shampooing carpet, filling the gas tank and a spare key with fob. My family was so impressed that they are now buying a car for their family.
Caleb from Frisco Chrysler Dodge Jeep Ram was fantastic. He was patient, calm, knowledgeable and helpful throughout. I brought my Pacifica from Caleb and had such a great experience there was no way I was going anywhere else when I came to buy my 2nd car, a Charger. I would highly recommend to anyone to speak to Caleb first as this will remove the complexity and stress from a high value purchase.
Valentine was awesome. Great customer service, at tentative to my needs in a vehicle and jumped through hoops to make it happen. Alex in finance was personable and professional. Very satisfied with all aspects of the purchase.
These guys did everything possible to get me into the the car that I wanted from the start! It wasn???t easy as a first time buyer but they did the necessary leg work to get me in the car I wanted and make me a happy Jeep owner! Couldn???t be happier with outcome! Thank you!
I took my Jeep in for some recall work and an oil change before a long Thanksgiving road trip. Tech found an oil leak I was unaware of. Repairs were done quickly and my car was running like a champ afterwards and we had a smooth road trip. Feel very confident returning for future work.
AWESOME experience. David Hamilton and Keith in used sales truly amazed me. They did what they said they would do!!! That's not common with most dealership's. We looked at a truck Saturday afternoon in the rain no less and CJ Ramza in finance had us driving home with the truck my husband wanted thanks to this great group of guys. Thank you all!!!
Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for the car very quickly, but even lowered my car payment. Thanks for the great car experience for the 2nd time! BIG SUGGESTION: I bought GAP insurance for the 2nd time because after my 2nd car was totaled, I'm only in a new car again because the GAP insurance made sure I wasn't upside down for $8,000. Buy GAP insurance, no matter what!
This is the only dealership that I go to for service. I've bought a few cars from them. Ezell is the only person I deal with when I want to buy another car and have always made it simply and easy. From the car buying to the Service it's always "EXCELLENT CUSTOMER SERVICE"! For years Hector has always made my service appointment easy, as soon as I pull up he ask me what i'm up there for and take over from there without me having to do anything else but relax until my car is ready. I REALLY LOVE this dealship because of Hector and Ezell they are my go to guys when ever it comes to buying a car or getting my car seviced. THANK YOU GUYS FOR EVERYTHING!!
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