by Chris & Donna from Itawamba County, Mississippi
November 3, 2016
After extensive internet research and price shopping - we knew what we wanted - Jeep Renegade Sport - before contacting the dealership.
Initial internet contact after business hours with sales manager Mason Rives, who confirmed contact and information early next morning. Individual sales person Trey Ragon followed up within an hour of Rives with an out the door price on the requested Renegade. Set up appointment time and dealership had Renegade washed, waxed and road-ready when we arrived.
We were welcomed at the door and got a Jeep "tour" from Ragon, who was knowledgeable about the Renegade (and Ram trucks, too). Finance manager Russ Barnes got us a better interest rate than we anticipated and explained the legal and financial details thoroughly. Rives stopped back by to personally thank us for the purchase while Ragon filled up our new vehicle with gas.
After returning, Ragon offered to help us set up impending future service appointments and shuttle service in Oxford if we encountered logisitics issues. We live one hour (approximately) from the dealership, so the offer of scheduling help is appreciated.
The personal service from this trio was above and beyond expectations, including an after-the-sale follow up e-mail. Barnes even answered a financing question for me with friendliness and humor when I called a couple of weeks later.
A first-rate car purchase experience - you can buy with confidence here.
I've received 2 texts from the dealership & sales person - I just haven't had the opportunity to connect with them yet but hope to this week. I'm interested in purchasing a newer used car and hope the good folks at Heafner will be able to find or have what I'm looking for -
Excellent sevice. I have been to have my oil changed several times and the longest I have had to wait is 20 minutes. April and Patyon in the service dept. are most friendly and know their jobs well.We really like going to the service dept at Hefner.
Everything outstanding,! I’ve purchased multiple,e units over the years and have no reason to shop anywhere else.. what little repairs I’ve needed were handled quickly and fixed correctly the FIRST TIME.Everyone in shop is courteous and professional. My salesman, Scott Cheshire makes purchasing a vehicle almost Too easy., very organized and follows up after each sale!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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