Used 2021 RAM 1500 trucks for sale near Merrifield, VA

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

I bought a 2021 classic 1500 4x2 quad cab with 5.7 Gas engine. There were 2 rear differential axle gear ratio options, mine has the “hiway gear” but the truck pulls with plenty of power, I think most had that gear for fuel economy. I don’t like the idea that if I open the drivers door while in motion , a transmission brake applies and abruptly stops the vehicle. I was parking in a very tight spot and cracked. The door open and to my surprise, , the truck jerked to a sudden stop. I personally do not care for the dash knob to select the gear, it’s another electronic component that can fail, which in fact has failed . in other trucks. The 5.7 Liter engine was designed with the oil filter to be very difficult to reach , almost as if designed ‘outside ‘ the chassis without realizing once ‘in’ the chassis, the oil filter became extremely difficult to reach to replace .

After to my prior experience, I was contacted by Mr. Herman and he apologized for the experience. He listened to my complaint and corrected the situation. Mr. Herman was very apologetical and understanding about why I was upset. He worked diligently with Danny to find a deal for me. I came in on yesterday evening I met with Adam and Danny to find a vehicle. Danny found the perfect SUV and had all of the paperwork ready upon my arrive. Both Adam and Danny handled the my situation with EXPECTIONAL customer service and I am beyond elated! Danny even stayed passed his scheduled time to assist me getting everything completed. I really do appreciate how they corrected the prior experience I had before. I will definitely be back to do more business with them again and recommended them to anyone I know looking for a car/SUV. It was most definitely a pleasure to do business :) THANK YOU FAIRS OAKS TEAM (Mr. Herman, Danny, Melvin and Adam)

Spend the extra money for leather and heated and cooled seats . It’s well worth it . Have loved my Ram after upgrading to a Laramie from a 2008 Ram st . Back seat has plenty of room . Seats fold up to allow you to put groceries in .

Dayana help with getting my car . Great place to buy a car. Thank you for the help

We bought the Laramie with the sports package and just love it! Also got the etorque, did not think we would like but love it too! The gas mileage has averaged around 20. Love the comfort, the amenities, everything about it, has been a pleasure.

Steve was great with my Tacoma definitely go see him for you new car, he’s very knowledgeable.and helpful the whole staff and financial group was great

the 1500 ram with the diesel engine has tons of power and gets as good as 33 mpg on the highway, and 25 in town milage, the air ride is great also, love this truck

Niani was great with me getting my new vehicle and Sebastian has great service for getting my car serviced! Good place for all the cars!

I’ve had 2 5th gen ram, a 2019 bighorn and now a 2021 limited. 2019 I had almost 50k miles w/ only having a flickering LED issue in the passenger upper glove box. My 2021, i have 38k miles on it and it’s been great. I do get some uneven tread wear and wheel vibration, even after alignment but I’m kind of used to it now. But always feel like it’s very well made and reliable.

Best Experience ever!!! Travelled from out of state, couldn't have had a smoother transaction. Jared helped us out with everything. Jared exceeded all of our expectations. Would highly recommend this dealer. All of his cars are gorgeous and in unbelievable condition.

Well helped me purchase my 2016 Subaru BRZ, he is a great person who is honest and clearly knows his stuff, thank will

Overall experience was great, Sammy and Joel were super helpful but finance guy took so long with previous client, I almost walked away.

If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.

Had a great experience working with salesman Jonathan Molina and the finance team. Koons offered the best price and made sure I received a competitive rate. They also didn’t add in any ridiculous fees (I explicitly said no maintenance package at the beginning and they respected that).

Nick and Alladin were wonderful! Nick helped with the details and Alladin with the test drive and showing me all the features!! Both were wonderful and I absolutely love my Rubicon!!! Even the finance gentleman was phenomenal (Sadly I don't remember his name). It's been 3 months and it's still my favorite vehicle I have ever purchased!! Thank you all!

I've purchased several vehicles from Koons Ford over the years, however this is the first time at the Woodbridge location. They consistently stand out from the competition thanks to their pricing, selection, and diligent staff. Most recently, I was interested in a limited-production 60th Anniversary Mustang. After reaching out online, I was connected with Christian, a product specialist who not only understood the car inside and out but also shared my enthusiasm for it. From what I understand, he personally built the order, which made the experience even more special. In today's world, attention to detail matters—and Koons Ford nailed it. The car was beautifully detailed, parked indoors, and Christian was waiting for me in the lot when I arrived. That kind of care and preparation goes a long way. Thank you for helping me add such a special vehicle to my collection!

This was a great experience. Our sales person, Moose, was very personable and knowledgeable on the vehicle we wanted to see and test drive. Our purchase was relatively easy, and we weren't left sitting and waiting for any length of time. We highly recommend this dealership and Moose.

The service was was ok. My oil monitor wasn't changed back to 0 miles once it was changed and I had to go back a second time.

Service department outstanding. Did not wait long at all. Went in for an oil change. I will return in the future. Ruben was great. They checked over vehicle and told me it was in great shape.