Ana Nascimiento: great sales pro
November 5, 2018
Wife and I visited to test drive a 2013 BMW 335ci Convertible (manual), assisted by Ana Nascimiento. Goal: upgrade wife's 2001 BMW 330ci. As a couple and family, we've purchased more than fifteen quality vehicles over a 35 year period. Upon our arrival in late February, 2016, car and Ana, who had been amply available by phone and text, were ready immediately for a generous test drive, surface streets and highway. Ana is sharp, personable, and genuine, with the know how and commitment to get a deal done, including, as it happened, that she can ensure all due assistance from the dealership's service and business departments in vehicle prep and transaction paperwork (including DMV registration). Didn't purchase the Beemer because it lacked desired performance/features and wife overall just didn't get excited about the car (2001 has exemplary handling, terrific engine; newer model is much softer, duller, "sport" element so diluted, with blase interior). Ana was excellent in every respect as a sales professional, though, thoughtfully, realistically focused on our needs as motivated customers, and took our decision not to buy graciously, as in general she clearly loves what she does in helping people get the car they want. We're still looking for a car, and assuming Direct Auto has a suitable vehicle, we'll seek out Ana exclusively and work with her with enthusiasm and confidence.