Neuville Motors in Waupaca was a pleasure to work with from the first time I walked in the door. They walked me thru different options, answered any questions I had, and were not pushy at all. While we were working on purchasing the vehicle, the entire sales team and reception staff took time to interact with our children and help keep them entertained. Jeff was very friendly and outgoing throughout the entire process. My truck looked amazing when I picked up inside and out; their detail person does great work. I have had a couple of questions since getting the truck and every time they have surpassed my expectations for customer service.
My wife and I drove around to several different dealerships from Appleton to Sheboygan, and no one else compared to the service we received from Neuville. It shows that they are a family oriented company, looking to earn a customer and not just a sale. I will be recommending them to family and friends and am very happy I choose to buy from Neuville Motors.
I recently purchased a new vehicle from Cottage Motors and had it in for my 1st oil change. They're nice folks who appreciate my business. I was in and out quickly. The service people are experienced and helpful
What a pleasant surprise as I was driving through Wautoma when my tire pressure warning appeared near the dealership and I pulled in to have them check the tire out. To my surprise they were able to take my Traverse in immediately only to find out the tire had a puncture. Before they repaired the tire the service manager asked me to come out to the shop to look at the tires because for he had some safety concerns. He politely pointed out how the tires were well worn beyond safe operating standards and indeed they were. In addition to no tread left he showed me some uneven wear and suggested I install new tires & have an alignment done. Needless to say the dealership replaced my four tires with 54k miles on them, aligned the car, and had me back on the road in less than 2 hours. I cannot think of a shop anywhere near my home that would offer that kind of service let alone offering what I felt were extraordinarily fair prices! From service to the check out everyone was extremely friendly and genuinely concerned! What a find so I know where I will head when I'm in the market for a new pick up truck soon. To me it will be well worth the drive.
No recommendation from me. I bought a Dodge Caravan 2012, 28K miles and it began to fall apart and need repairs at about 1,000 mi of my use. The Petersen response was "not my problem" but they'd be happy to schedule repair at my expense.
May not be the biggest dealer around but the customer service and personalized care is great. Made buying a new truck an enjoyable experience. They didn't have what I wanted on the site but found me one and had in there is a couple of days. Closing the deal was quick and painless with no hi pressure sales pitch for extras.
I was visiting Ripon from out of town when I had the misfortune of having a punctured tire on my BMW. I showed up at the service department without an appointment asking for help with my plight. I was immediately greeted at the service door, and the Service Manager, Chad Campbell, got me in right away. In less than 30 minutes I was back on the road. I commend Homan Ford and Chad Campbell for exemplifying what customer service is all about. Thank you so very much for going above and beyond the call of duty to help me.
I spoke with the owner. Very caring and courteous. I and so spoke with another gentleman. They take their business very seriously. Its refreshing talking to people who really care about the job they do and care about their customers.
We just purchased our second car in four years from your dealership. Both times the salesmen have been easy to deal with and willing to work until we had the vehicle we wanted. The financing department was also very helpful. Our experience with the service department over the years has been very positive.
Neuville Chrysler in Waupaca spent several visits with us to find the perfect vehicle AND the perfect payment plan! They were professional and never once acted like we were wasting their time. Definitely not like most car dealers.
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