Fantastic customer service, went the extra mile for me
December 3, 2018
I purchased a 2008 Porsche 911 Turbo from this dealership in May that they got on trade. I dealt with Zagit aka ???Z??? and he was phenomenal. I was buying from out of state. We quickly worked out a price over the phone, and I put down a refundable deposit pending a PPI from a shop of my choosing (since this car isn't something they typically sell). I asked Z to send me more pictures than what they had on the website, and he was glad to text me 20+ pictures of the car that showed more detail and condition of the car. The dealership took the 911 down to the shop I had chosen for the PPI, and left it there for 2 days. I dealt directly with the 3rd party shop and they gave me great feedback on the car. I told Z that I would move forward with the purchase. Z then arranged for someone to come pick me up from O???Hare airport and drive me 75 miles to the dealership in Rockford. This was awesome and spectacular customer service. Since I would be driving the car, I would need to take a $100 uber or find a bus to take me to the dealership. But picking me up and taking me a long distance to the dealership was perfect. Upon arrival, the car was in even better condition than they had stated. I was surprised and excited about it. I test drove the car just to be sure it was fine and it was perfect. I signed the paperwork and handed them a check in a process that took 10 minutes tops. All the folks at the dealership were very courteous and professional. It was an easy transaction from out of state for a car they don't typically sell. They were a pleasure to work with, esp Z who went out of his way to send me more info and pics about the car. Pleasure working with you guys.