12/07/2017 Experience at Virginia Select Auto
November 6, 2018
If you prefer dealing with a courteous, respectful, knowledgeable, fair-minded, "quick-to-the-point" automotive sales team, we confidently recommend that you check out Virginia Select Auto Sales (VSA) whenever you're in the market for a quality used car at a fair price. The VSA sales team truly puts into practice the positive business philosophy described on their website.
Our buying experience at VSA was extraordinarily pleasant because we were treated with respect by each team member encountered. "High-pressure"/"shell game" sales tactics were non-existent!! Instead, each member of the VSA organization we encountered demonstrated a genuine understanding of the importance of customer appreciation & a desire to completely assist us.
Our high regard for VSA is validated by subsequent accounts that share a few highlights of our "VSA" buying experience.
Prior to officially visiting Virginia Select Auto (VSA) we had searched the Internet for well-optioned, low-mileage 2016 Ford Explorers & test driven examples at competing vendors. We had also made two (2) "Sunday, off-hour" visits to VSA for cursory inspections of candidate vehicles. These experiences, coupled with prior online research, acquainted us with the fair market value of our "Trade-In" and the vehicle we sought.
Upon our arrival, Customer Service Representative, Damian Garrett came from the sales studio to promptly & courteously greet us (attentiveness even before we could finish exiting our vehicle)!! His comprehensive knowledge/explanation of the features/options of the subject vehicle were extremely refreshing & helpful. Our "test drive" was not restricted to a limited-distance, "cold engine", slow-speed, punctuated "ride around the block". Instead, we were encouraged to thoroughly evaluate the vehicle's performance under operating scenarios we felt were important. All of our questions & concerns were acknowledged and appropriate follow-up with other VSA team members was made as soon as we returned to the showroom. After: 1) An explanation of procedures & policies VSA employs regarding selection & purchase of one of their vehicles; 2) An introduction to available extended warranty programs; and; 3) Completion of customer identification paperwork, we were introduced to Jerry Williams (Sales Manager), who handled presentation of the purchase proposal & negotiation of the final vehicle purchase agreement.
Jerry Williams also greeted us with respect & courtesy throughout the negotiating process which was cut to the chase immediately after our initial counter proposal (no long, arduous, anger-provoking, back & forth negotiating iterations here!!). He thoroughly explained the basis for VSA's initial sales agreement proposal, identified what was acceptable in our opinion, and successfully worked with his upper management to make possible acquisition of the vehicle under terms we felt were fair & amenable to both parties. It was great to reach a final agreement without VSA going through annoying, intermediate attempts at making an agreement that we were not going to feel comfortable with!!! after amenable sales terms were reached, Jerry introduced us to Blake Howery (Finance Director).
Blake tailored our extended warranty program review to options we had previously expressed interest in and didn't waste our time going through undesired alternatives. His explanations and answers to our questions clarified our understanding of the warranty offers at issue and aided our decision -making process. Subsequently, the purpose of each sale-related paperwork element was thoroughly explained before it was presented to us for signature. Adequate opportunity for questioning was afforded throughout the process.
Finally, while Damian was installing our license plates & helping us transfer personal belongings to our newly-purchased vehicle, another VSA staff member (with whom we had no direct contact on the showroom floor) also congratulated us on our purchase!! David & Cindy B